See more Collapse

Guest Service Associate

1 month ago

alWakrah, Qatar Accor Full time
Guest Service Associate

Guest Service Associate

  • Ensure the establishment and execution of all departmental goals.
  • Efficiently manage all Guest Experiences operational areas.
  • Facilitate efficient, convenient and secure entry process to the waterpark.
  • Support the arrival and departure process for the park.
  • Ensure to provide the best possible service to the guest.
  • Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
  • Sell tickets and other products via point of sale (POS) system.
  • Efficiently manage and maintain queue lines.
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
  • Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
  • Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
  • Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
  • Facilitate ticket, cabana, towel, locker sales and rentals.
  • Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
  • Maintain knowledge and awareness of ongoing promotions.
  • Maintain awareness and adherence to the company’s cash handling policies and procedures.
  • Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
  • Receive and record guests feedback, complaints and enquiries.
  • Provide and take responsibility for the professional delivery of all information via telephone and in person.
  • Conduct site tours as required.
  • Manage lost & found counter according to company’s lost and found policy.
  • Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.

Qualifications

  • High School Diploma education or higher.
  • Minimum 1 year of experience in a similar position in a waterpark or related field.
  • Cash handling experience.
  • Ticketing systems experience will be an advantage.
  • Good reading, writing and oral proficiency in English language.
  • Ability to speak other languages such as Arabic will be an advantage.
  • Good working knowledge of MS Excel & Word.

We have other current jobs related to this field that you can find below

  • Guest Service Associate

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar Accor Full time

    Guest Service Associate Guest Service Associate Ensure the establishment and execution of all departmental goals.Efficiently manage all Guest Experiences operational areas.Facilitate efficient, convenient and secure entry process to the waterpark.Support the arrival and departure process for the park.Ensure to provide the best possible service to the...

  • Guest Service Agent

    2 months ago

    Al-Wakrah, Qatar MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. - You will handle all guest enquires, requests and...

  • Guest Service Agent

    4 weeks ago

    Al-Wakrah, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. The primary...

  • Guest Service Agent

    4 weeks ago

    Al-Wakrah, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...

  • Guest Service Agent

    2 weeks ago

    al-Jumayliyah, Qatar power international holding Full time

    Job Summary The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...

  • Guest Service Agent

    4 weeks ago

    al-Jumayliyah, Qatar power international holding Full time

    Job Summary • The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...

  • Guest Services Manager

    4 weeks ago

    al-Ghuwayriyah, Qatar faststream recruitment Full time

    This a Full Remote job, the offer is available from: Asia Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant! If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career! Key...

  • Guest Service Agent

    2 months ago

    al-Ghuwayriyah, Qatar Retaj For Advanced Systems Full time

    Guest Service Agent Job Location : Qatar Job Details : • Arabic Speaker • Should have experience as Guest Service Agent • Any Nationals Guest Service Agent Job Location : Qatar Job Details : • Arabic Speaker • Should have experience as Guest Service Agent • Any Nationals

  • Guest Services Manager

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar faststream recruitment Full time

    This a Full Remote job, the offer is available from: Asia Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career Key...

  • Guest Service Agent

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar Retaj For Advanced Systems Full time

    Guest Service Agent Job Location : Qatar Job Details : Arabic Speaker Should have experience as Guest Service Agent Any Nationals Guest Service Agent Job Location : Qatar Job Details : Arabic Speaker Should have experience as Guest Service Agent Any Nationals

  • Guest Services Agent

    4 weeks ago

    al-Jumayliyah, Qatar Wyndham Dubai Full time

    Job Description For Guest Services Agent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a Guest Services Agent to join our team at Wyndham Doha West Bay in Doha , N/A .Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while...

  • Guest Services Agent

    2 weeks ago

    al-Jumayliyah, Qatar Wyndham Dubai Full time

    Job Description For Guest Services Agent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a Guest Services Agent to join our team at Wyndham Doha West Bay in Doha , N/A .Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while...

  • Guest Experience Expert Front Desk Agent

    2 weeks ago

    al-Wakrah, Qatar MARRIOTT International Full time

    Job Description For Guest Experience Expert (Front Desk Agent - female)(HOZ34626) in Doha,Qatar. Job NumberJob Category Rooms & Guest Services OperationsLocation Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur...

  • Guest Services Manager

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar faststream recruitment Full time

    This a Full Remote job, the offer isavailable from: Asia Faststream are recruiting experienced GuestServices Managers for a Globally Recognized, people focused CruiseGiant If you have experience in a similar role or potentially stepup for a large cruise company or hotel chain this could be theideal position for you to progress your career KeyResponsibilities...

  • Guest Services Agent

    2 weeks ago

    Al-Jumayliyah, Qatar Wyndham Dubai Full time

    Job Description For Guest ServicesAgent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a GuestServices Agent to join our team at Wyndham Doha West Bay in Doha ,N/A .Job SummaryThe Guest Service Agent is responsible forproviding attentive, courteous and efficient service to all guestsduring check-in, throughout their stay, and at checkout, whilemaximizing...

  • Guest Service Officer

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar hyatt hotel Full time

    We are on the lookout for a resourceful Guest Service Officer Front Office to join our incredible team at Hyatt Hotels Corporation in Doha Doha Municipality Growing your career as a Full Time Guest Service OfficerFront Office is an awesome opportunity to develop relevant skills. If you are strong in leadership, communication and have the right initiative for...

  • Guest Service Supervisor

    4 weeks ago

    al-Jumayliyah, Qatar Marriott International, Inc Full time

    POSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...

  • Client Service Associate

    4 weeks ago

    al-Ghuwayriyah, Qatar Snoonu Full time

    Job Description: Snoonu is seeking a dynamic and motivated Client Service Associate to join our team in Doha, Qatar. As a Client Service Associate, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. Responsibilities: - Serve as the main point of contact...

  • Guest Service Officer

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar hyatt hotel Full time

    We are on the lookout for a resourceful GuestService Officer Front Office to join our incredible team at HyattHotels Corporation in Doha Doha Municipality Growing your career asa Full Time Guest Service OfficerFront Office is an awesomeopportunity to develop relevant skills. If you are strong inleadership, communication and have the right initiative for...

  • Guest Service Officer

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar hyatt regency doha Full time

    Organization- Hyatt Regency DohaSummaryAbout Hyatt Regency Oryx Doha:Welcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad...