Reservations Supervisor

3 weeks ago


Doha, Qatar IHG Hotel & Resorts Full time
  • Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests
  • Ensuring that the quality of reservation is maintained in terms of guest details, rates, payment methods, etc
  • Planning and using efficient organizational skills to run the daily operation.
  • To spot-Check reservations made the previous day and Check all VIP arrivals
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and best room rates
  • Identify new contacts, develop sales leads, and respond to sales opportunities to maximise revenue
  • Produce written confirmation to all clients
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • To keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials
  • Maintain a high level of product and service knowledge about all IHG Hotels in our region
  • Prepare and execute action plans that increase reservation sales and associated business
  • Record and process reservations made by phone/email
  • Process amendments to reservations such as extensions, early departures, etc
  • Manage “no-show” reservations by investigating and recording of same


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