Loyalty Specialist
2 weeks ago
Strategic Planning Recommend and implement an annual Loyalty marketing plan to drive enrollment in the program and increase customer engagement in the programDesign and deliver targeted loyalty campaigns in coordination with programing and operations to drive admissions growth.Conduct data analysis as required to understand the behaviors of customers in relation to the loyalty program campaigns. Incorporate any insights into personalized campaigns and future planningConduct regular reviews of the program and keep abreast of emerging trends in the loyalty space. Incorporate any insights into future planning.MarketingEnsure all Loyalty marketing campaigns are delivered on time, within budget and are a key driver in influencing customer behavior and increasing sales uptake.Ensure that the loyalty sections on the website and app are always up-to-date and are in line with customer needsCoordinate with the Marketing team and the Creative agency to design relevant artworks and collaterals and ensure that all deadlines are met. Ensure that all collateral adheres to brand guidelines.Work across the Marketing team to communicate the loyalty POS production requests, ensuring timely and accurate delivery to cinemas at least 3-4 days prior to the start of campaigns.Analytics & ReportingProvide in-depth and regular analysis of the performance of NPC (enrollment, earning, redemptions, revenue…) to management teams and utilize such analysis to identify opportunities to enhance the effectiveness of the program.Monitor and assess campaign effectiveness and identify ways to improve activities.Analyze revenue impact of loyalty and communicate results appropriately.Develop and maintain a monthly dashboard with relevant loyalty KPIs to ensure key metrics are top of mind and put in place corrective actions.Loyalty Program ManagementBe the focal point for all activities related to NPCDeliver continuous training to the operations and call center team on NPC to ensure high level of understanding of the program and proper implementation loyalty processesCoordinate with IT team to implement promotions in the loyalty systemIdentify improvements areas in the loyalty customer experience and coordinate with the relevant departments to implement itSetup the automated communication emails and SMS with the support of the loyalty vendor, including monthly loyalty statements, welcome/upgrade emails, redemption notifications…Ensure at-cinema execution of loyalty campaigns to engage customersAct as an escalation point for any NPC related issues or complaints ensuring that all issues are resolved in a timely manner. Degree in Marketing, CRM, or related field3-5 years of experience in managing loyalty programs, with strong focus on data analysis.Bilingual (English / Arabic)Very good movie cultureFUNCTIONAL COMPETENCIESGood mastery of email marketing, including the usage of emailing toolsAdvanced knowledge of Excel and PowerpointBEHAVIORAL COMPETENCIESDetail orientedClear and Effective communication with colleagues and suppliers of different seniority level
-
Loyalty Partnership Specialist
1 month ago
Doha, Qatar QATAR Airways Full timeQatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist.As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...
-
Loyalty Marketing Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeJob DescriptionJob Title: Loyalty Marketing SpecialistCompany: Qatar AirwaysJob Type: Full-timeLocation: Corpus Christi, TXJob Description:We are seeking a skilled Loyalty Marketing Specialist to join our team at Qatar Airways. As a key member of our marketing team, you will be responsible for developing and implementing loyalty programs that drive customer...
-
Loyalty Marketing Specialist
3 months ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business and...
-
Loyalty Marketing Specialist
3 months ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business...
-
Loyalty Commerce Specialist
3 months ago
Doha, Qatar Qatar Airways Full timeAs a Loyalty Commerce Specialist, you will be responsible to review business opportunities discovered by loyalty team and do feasibility work on both macro and micro level. Other key responsibilities are: - Improve loyalty macroeconomics such as program P&L, liability and breakage - Track and take necessary actions to reduce program breakage - Track...
-
Loyalty Specialist
2 weeks ago
Doha, Qatar Swan Global WLL Full time_JOB DISCRIPTION_ **1. Strategic Planning** - Recommend and implement an annual Loyalty marketing plan to drive enrollment in the program and increase customer engagement in the program - Design and deliver targeted loyalty campaigns in coordination with programming and operations to drive admissions growth. - Conduct data analysis as required to understand...
-
Loyalty Partnership Specialist
4 months ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnership Specialist**. As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow...
-
Loyalty Partnership Specialist
3 months ago
Doha, Qatar Qatar Airways Full timeQatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...
-
Loyalty Partnership Development Specialist
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeQatar Airways Customer Engagement & Loyalty DepartmentWe are seeking a highly skilled Loyalty Partnership Development Specialist to join our team and drive growth in Non-Airline loyalty Partnerships.Key Responsibilities:Manage relationships with key stakeholders, including senior leadership and business development teams.Lead Business Development efforts to...
-
Loyalty Value Proposition Specialist
3 months ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a **Loyalty Value Proposition Specialist**. As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously...
-
Loyalty Project Specialist
4 months ago
Doha, Qatar Qatar Airways Full timeAs an Loyalty Project Specialist, you will be responsible to drive Loyalty business growth by efficiently balancing time, effort and resources in all projects under execution based on project management best practices to ensure efficient delivery as per committed timeline and within budget using optimized resources from various stakeholder areas. Facilitate...
-
Loyalty Partnership Specialist
2 months ago
Doha, Qatar Qatar Airways Full timeQatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...
-
Loyalty Marketing Strategist
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Doha Full timeKey ResponsibilitiesAs a Loyalty Marketing Specialist at People Dynamics Doha, you will be responsible for proactively planning and implementing key activities to support core KPI metrics, including acquisition, accruals, breakage, redemption, engagement, mobile app downloads, and UOR. You will leverage the expertise of digital marketing and CRM teams to...
-
Loyalty Marketing Strategist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Doha Full timeKey ResponsibilitiesAs a Loyalty Marketing Specialist at People Dynamics Doha, you will be responsible for proactively planning and implementing key activities to support core KPI metrics, including acquisition, accruals, breakage, redemption, engagement, mobile app downloads, and UOR. You will leverage the expertise of digital marketing and CRM teams to...
-
Loyalty Airline Partnership Specialist
4 months ago
Doha, Qatar Qatar Airways Full time**About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a **Loyalty Airline Partnership Specialist.** As a Loyalty Airline Partnership Specialist, you will serve as primary lead for Airline FFP Partnerships. You will formulate business plans seeking new airline partners as well as...
-
Doha, Qatar Energy Jobline Full timeWe are looking for a Customer Loyalty Specialist Home Move TeamEnergy Jobline would like to introduce the role of Customer Loyalty Specialist Home Move Team based in Newcastle upon Tyne, UK. If you think you are a suitable match for this role, please hit the apply button for more details. service) plus bank holidays We are looking for a Customer Loyalty...
-
Loyalty Marketing Specialist
3 weeks ago
Doha, Qatar People Dynamics Doha Full timeproactively plan and implement key activitiesto support core KPI metrics (including acquisition, accruals,breakage, redemption, engagement, mobile app downloads, and UOR)leveraging the expertise of digital marketing and CRM teams.• Identify and share opportunities for consideration for the use ofgroup-wide assets, with an aim to support overall delivery...
-
Loyalty Partnership Development Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeQatar Airways is seeking a skilled professional to lead our Non-Airline Loyalty Partnerships. As a key member of our Customer Engagement & Loyalty department, you will be responsible for growing and maintaining our Non-Airline Portfolio of partners within your assigned vertical. Your primary focus will be on managing relationships with key stakeholders,...
-
Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeWe are seeking a Customer Loyalty Specialist to join our Home Move Team in the UK. At Energy Jobline, we are committed to delivering exceptional customer experiences.Key Responsibilities:Develop and implement strategies to enhance customer loyalty and retention.Collaborate with cross-functional teams to drive business growth and improve customer...
-
Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeCustomer Loyalty Specialist Home Move TeamWe are seeking a skilled Customer Loyalty Specialist to join our Home Move Team in Newcastle upon Tyne. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless home move experience for our clients.Key Responsibilities:Provide outstanding customer...
