Loyalty Partnership Specialist

3 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a
**Loyalty Non-Airline Partnership Specialist**.

As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow and maintain Non-Airline Portfolio of partners within assigned vertical.

You will manage relationships with key stakeholders including senior leadership, lead Business Development efforts, assist with Privilege Club projects and work with various cross-functional teams to fulfil objectives, as well as focus on improving customer engagement & profitability and achieving annual revenue targets.

**As part of your duties, you will also**:

- Participate in developing partnership strategy through design of optimal collaboration models with relevant non-airline partners that create new member benefits, improve earn velocity, provide new redemption choices and grow revenues
- Increase non-airline penetration % through well-defined business plans and leveraging local QR teams to increase revenue and engagement in key markets in Europe, US, ISC, APAC and GCC
- Develop and manage various loyalty product offerings (benefits, campaigns) through interactions with various stakeholders - internal and external
- Seek new and viable non-air partners through networking and sales calls that can bring value to joint members or customers
- Showcase merits of new partnership proposals through effective presentations and detailed business cases that will gain senior management approvals
- Manage various stakeholders through detailed meetings, information exchange and discussions on commercial terms - customer value propositions, mileage pricing, acquisition and engagement plans
- Manage account portfolios of assigned partners, and cooperate closely with them to ensure that growth is achieved year on year
- Influence key-partnership decisions through careful negotiations and contractual discussions to ensure a win-win for QR and its partners
- Review legal documents and regularly liaise with Legal and Contract teams to ensure compliance to standard business policies and practices
- Coordinate the launch pipeline of new partner products and services in close discussion with Loyalty Marketing and Corporate Communications teams to achieve maximum publicity and exposure
- Track monthly Avios purchases by partners and adjust business plans when needed to ensure yearly revenue targets are met
- Influence key account partners in the assigned vertical to run joint offers, spend/awareness campaigns and targeted communication to enhance value to customers and promote new customer acquisitions
- Conduct post-implementation review of recent partner launches to assess level of effort and resources against the results

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- High School Qualification / Vocational Qualification (Diploma or Equivalent) with Minimum 5 years of job-related experience **OR **Bachelor's Degree or Equivalent with Minimum 4 years of job-related
- Bachelor's Degree or Equivalent without prior experience for Qatari Nationals
- Experience in consultancy, data analysis, or within business development/commercial/finance space
- Effective communication and negotiation at all levels of an organization
- Data analytics — ability to use different tools and data to shape strategy and plans
- Presentation — ability to work with various tools to develop strong/concise/clear presentation for both internal and external stakeholders and clients
- Experience in benchmarking and competitive analysis
- Commercial Acumen

**Preferred qualifications** (Not essential but good to have)
- Experience in loyalty programs or aviation and knowledge of loyalty economics
- Project management skills

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spec

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