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Senior Product Support Manager Trilogy Remote
4 weeks ago
Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? Are you a customer support veteran who relies on deep technical experience and leadership skills? When a customer is unhappy, do you dig through individual support tickets and get knee-deep in granular details to discover the root cause of the problem? Do you try to stay ahead of the AI curve, using generative AI tools to help you write or debug code? If so, Trilogy's customer support team is the place for you Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help our customers solve problems autonomously instead of waiting around for an agent to become available. Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career. What You Will Be Doing • Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). • Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction. What You Won’t Be Doing • Specializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product. • Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence. Senior Product Support Manager Key Responsibilities • Ensuring the delivery of thousands of support tickets per week to tens of thousands of customers worldwide Basic Requirements • At least 5 years of technical customer support experience • At least 3 years of experience writing code in a professional setting • A proven ability to enhance your code using AI tools, such as Code Interpreter • Experience running highly technical AI projects in a professional setting About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
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Senior Product Support Manager Trilogy Remote
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Crossover Full timeCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? Are you a customer support veteran who relies on deep technical experience and leadership skills? When a customer is unhappy, do you dig through individual support...
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Senior Product Support Manager Trilogy Remote
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Crossover Full timeCrossover is theworld's #1 source of full-time remote jobs. Our clientsoffer top-tier pay for top-tier talent. We're recruitingthis role for our client, Trilogy. Have you got what it takes? Areyou a customer support veteran who relies on deep technicalexperience and leadership skills? When a customer is unhappy, doyou dig through individual support tickets...
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Qnb2801 - Senior Manager- Domain Support
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Doha, Baladīyat ad Dawḩah, Qatar QNB Full timeQNB280- Senior Manager Domain SupportAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a...
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Doha, Baladīyat ad Dawḩah, Qatar ConsenSys Full timeWe are seeking a visionary Senior Product Manager to spearhead our decentralized data storage product, focusing on enhancing MetaMask and accelerating dApp development for web3 developers. This role is tailor-made for individuals dedicated to web3 values and excited about pioneering the decentralized data and application space. You'll work with a deeply...
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Doha, Qatar ConsenSys Full timeWe are seeking a visionary Senior Product Manager to spearhead our decentralized data storage product, focusing on enhancing MetaMask and accelerating dApp development for web3 developers. This role is tailor-made for individuals dedicated to web3 values and excited about pioneering the decentralized data and application space. You’ll work with a...
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Doha, Qatar ConsenSys Full timeWe are seeking a visionary Senior Product Manager to spearhead our decentralized data storage product, focusing on enhancing MetaMask and accelerating dApp development for web3 developers. This role is tailor-made for individuals dedicated to web3 values and excited about pioneering the decentralized data and application space. You’ll work with a...
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Doha, Baladīyat ad Dawḩah, Qatar ConsenSys Full timeWe are seeking a visionary Senior ProductManager to spearhead our decentralized data storage product,focusing on enhancing MetaMask and accelerating dApp developmentfor web3 developers. This role is tailor-made for individualsdedicated to web3 values and excited about pioneering thedecentralized data and application space. You'll workwith a deeply passionate...
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