Assistant Software IT Support

5 months ago


Doha, Qatar TALEB GROUP Full time

Now Hiring

**POSITION:

- ASSISTANT SOFTWARE IT SUPPORT**

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
- Familiarity with remote support tools, ticketing systems, and IT service management processes.
- Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
- Customer-focused attitude and commitment to delivering high-quality support services.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

**Benefits**:

- Free Sharing Bachelor Accommodation and Free Transportation will get

**Key Responsibilities**:
1. End-User Support:

- Assist users in navigating software interfaces, understanding functionality, and maximizing productivity.
- Collaborate with system administrators and network engineers to deploy software updates and patches.

2. Technical Troubleshooting:

- Diagnose and resolve software-related problems reported by end-users, utilizing remote support tools, knowledge bases, and diagnostic utilities.
- Escalate unresolved issues to senior IT staff or software vendors as necessary, ensuring timely resolution and mínimal disruption to business operations.

3. Documentation and Knowledge Management:

- Maintain accurate records of software configurations, installation procedures, and troubleshooting steps.
- Contribute to the development and maintenance of knowledge base articles, FAQs, and user guides to facilitate self-service support options for end-users.
- Document recurring issues and trends, identifying opportunities for process improvement and proactive problem resolution.

4. User Training and Education:

- Conduct training sessions and workshops to educate end-users on software best practices, shortcuts, and productivity tips.
- Foster a culture of continuous learning and skill development among end-users, promoting self-sufficiency and resourcefulness in resolving software-related issues.

**Salary**: QAR2,500.00 - QAR3,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:
License/Certification:

- Degree in Information Technology, Computer Science (preferred)



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