Product Support Account Manager
6 months ago
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
**Job Description**:
- Job Description
- This role sits in our Product Support organisation. The Platinum Support Account Manager (PSAM-I) is the main technical support contact serving Sprinklr’s largest and most complex customers. We work with program managers and executive level decision makers at large Enterprise brands to deliver an excellent customer support experience. Platinum Support also acts as an internal critical issue point, collaborating with Sales, Customer Success & Services to resolve issues.
- To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in front end software configuration and/or system administration.
- What You’ll Do:
- Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.-
- Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support-
- Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines-
- Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases-
- Assist the Services Managers with project definition and scoping for prospective customers-
- Meet regularly with your customer contacts for Case Reviews. You’ll cover trends you see in support tickets, look for opportunities to reduce problems in product use, and deliver updates on outstanding issues-
- Work closely with Support Engineers to resolve client issues within SLA targets.-
- Attend bridge calls for brought up issues and working directly with the customer and engineering for expedited resolution.-
- Plan and complete important events for customers in collaboration with success/MS teams.-
- Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plat of action to improve.-
- Share regular insights into new product features with customer.-
- Discuss and plan release readiness with customer to meet customer expectations and ensure faster resolution on release related issues.-
- Closely monitor TTR for all support cases from your accounts and always ensure adherence to SLA.-
- Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts.Who You Are & What Makes You Qualified: Must have:
- Fluent in English and Arabic, written and verbal-
- Solid experience in enterprise software deployment management and/or implementation-
- Technical background with frontend configuration experience-
- Experience facilitating and presenting live workshops and/or platform training-
- Ability to work both independently and as a member of a team-
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously-
- Passion for solving challenges and a commitment to customer delightWhy you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At S
-
Accountant/junior Accountant for Accounting Service
2 months ago
Doha, Qatar Account Line Solutions Full time**Role Description** **This is a full-time on-site role for an Accountant at Account lines Solution in Doha, Qatar. As an Junior Accountant, you will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations.** **Qualifications** **Proficiency in accounting software and Microsoft...
-
Key Accounts Manager
3 months ago
Doha, Qatar Medical Supply Full time**Overview**: **Key Responsibilities**: - **Client Relationship Management**: Develop and maintain long-term relationships with key clients, ensuring their expectations are met with exceptional service and support. - **Sales and Business Growth**: Identify opportunities to expand business within key accounts, promote new products, and ensure timely delivery...
-
K2 Production Support
6 months ago
Doha, Qatar Al Adyat consultancy Full timeWe are looking a person who is working on Share point K2 tool. Who is into development or into Support role. And also ready to work into K2 production support role. - Incident management - Technical Support - Monitor the process/jobs and work with different Infrastructure teams to resolve. Perform Daily Health check. UAT/Prod release support. - Excellent...
-
Cost Accountant
3 months ago
Doha, Qatar That's Living Group - Qatar Full time**Responsibilities**: **Cost Management and Analysis**: - Monitor and evaluate all costs associated with product development, ensuring alignment with company budgets and financial goals. - Analyze supplier quotes and compare them with historical data to ensure fairness and accuracy in pricing. - Investigate and resolve discrepancies in cost variations...
-
Sales Account Manager
4 months ago
Doha, Qatar First Select Human Resources & Services Full time**Duties and Responsibilities**: - Sales Account Management: Identification of new sales accounts in order to propose products and services based on our existing array or portfolio. This includes the maintenance, up-selling and cross-selling of our products and services to the existing sales accounts to ensure the repeat business and new business...
-
محاسب
1 month ago
Doha, Qatar manager paymint trading Full timePreparing monthly payroll inputs of various reimbursements such as medicals, overtime, travel expenses, etc. In order to maintain an efficient and organized practice. Perform all data entry (attendance, vacations overtime, bonuses, recruitment information and others) relating to payroll to ensure all information is correctly and timely processed on the...
-
Accounts Manager
2 months ago
Doha, Qatar BALADI EXPRESS Full time**Position**: Accounts Manager **Company**: Baladi Express **Key Responsibilities**: - **Account Management**: - Serve as the primary point of contact for e-commerce platforms. - Develop and maintain strong relationships with account managers from these platforms to enhance the visibility and performance of Baladi Express products. - Ensure that all...
-
Accounts Manager
2 months ago
Doha, Qatar BALADI EXPRESS Full time**Job Summary**: **Key Responsibilities**: - **Client Relationship Management**: Develop and maintain strong relationships with key clients, ensuring their needs are met and addressing any concerns promptly. - **Sales Strategy Development**: Collaborate with the sales team to create effective sales strategies that align with clients’ goals and our...
-
Manager Product Development
7 months ago
Doha, Qatar Qatar Airways Full time**About the role** As a Manager Product Development & Ancillaries, you will be responsible for collaboration with teams across the organization to identify new commercial opportunities and develop and deliver new products for all customer types as well as implementing product / process improvement. You will also be accountable for revenue generating...
-
Key Account Manager
3 months ago
Doha, Qatar Sobi Full time**Company Description** **_ At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Here at Sobi, our mission and culture get...
-
Accountant
7 months ago
Doha, Qatar Doces Factory Full timeJoin our dynamic team at Doces Factory, a leading producer of premium quality tahini. Our commitment to excellence and innovation has established us as a trusted name in the industry. We take pride in delivering superior products while maintaining a focus on sustainability and customer satisfaction. **Position Overview**: **Key Responsibilities**: -...
-
Account Manager
3 months ago
Doha, Qatar Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Network and Product Development Manager
2 months ago
Doha, Qatar Ateca Consulting Full time**Key Responsibilities**: - Support performance evaluations and preparation for due diligence visits related to sub-custodian network performance as per service level agreements. - Attend client service meetings as a product specialist when necessary. - Help build and maintain an effective sub-custodian network to meet clients' operational needs for global...
-
Technical Account Manager
3 months ago
Doha, Qatar Trend Micro Full timeWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. ABOUT TREND MICRO Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...
-
Account Manager
4 months ago
Doha, Qatar Aramex Full time**Purpose of the Job**: In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones. - Managing a diverse...
-
Accountant
7 months ago
Doha, Qatar GCFS Full timeWe are seeking a highly motivated and experienced Accountant to join our dynamic team. You will play a key role in ensuring the accuracy and efficiency of our financial operations specific to the water production industry in Qatar. **Responsibilities**: - Manage the full accounting cycle for the water production operations, including accounts payable,...
-
Major Account Manager
6 months ago
Doha, Qatar Trend Micro Full timeWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. - ABOUT TREND MICRO - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...
-
Accountant Manager
6 months ago
Doha, Qatar Lombaire Beauty Lounge Full timeJob Title: Accounting Manager Location: Qatar **Salary**: Competitive, commensurate with experience **Job Description**: We are currently seeking a highly skilled Accounting Manager to join our team in Qatar. As the Accounting Manager, you will oversee all aspects of the accounting department, ensuring the accuracy and integrity of financial records,...
-
Accounting Manager
2 months ago
Doha, Qatar EGEC QATAR Full time**Job Summary**: Accounting Manager will be responsible for overseeing the complete accounting function of the firm and the role will act as the first point of contact in the department to facilitate accurate and compliant recording, monitoring, reporting and control of all invoices & payments. **Duties & Responsibilities, (include but not limited to)**: -...
-
Senior Accountant
2 weeks ago
Doha, Qatar Kafu Facility Management Full timeJob Description: Account Manager **Position Title**: Account Manager **Job Overview**: The Account Manager is responsible for managing and nurturing relationships with clients, ensuring their satisfaction with products or services, and serving as the main point of contact for all client needs. They are expected to understand clients' business objectives,...