Account Executive

4 weeks ago


Any, Qatar Aircall Full time

Responsibilities :

  • Identifying organizational need for new applications
  • Preparing technical specification as a roadmap for software
  • Implementing, testing and integrating new applications
  • Performing routine application backups and upgrades
  • Installing new applications upgrade and releases
  • Providing instructions and training to staff when necessary
  • Monitoring, recoding and responding to requests for support
  • Investigating and diagnosing system faults and errors
  • Resolving technical issues
  • Analyzing error trends aimed at reducing/minimizing down time
  • Communicating messages regarding application issues to users in a timely manner
  • Liaising with application suppliers when needed to fulfil the requirements of the organization
  • Scheduling and running regular tests to enhance the current application.
  • Identifying and developing functionality changes
  • Maintaining documentation of key databases and applications linked to them.
  • Monitor applications for compliance to company IT standards and policies.
  • Responsible for product order tracking and cancellations, and effectively communicating with vendor partners.
  • Manage internal support tickets and work with a diverse group of company team members to troubleshoot a variety of computer software issues.
  • Research and analyze business problems to determine if systems solutions are advisable and available.

Qualification/ Education :

  • Assist in troubleshooting application issues

Experience :

  • Overall 5-7 years of experience; Minimum of 3 years experience in following areas:
  • Administration, monitoring and maintenance of software infrastructures and applications.
  • Oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of organizations information systems.
  • Ensure that the processes needed for a business to function and succeed are running smoothly.
  • Technical point of contact to fix application and systems issues, usually on an immediate basis.
  • Experience with programming report writing (ex. PHP.NET, VB), Oracle and/or SQL

Remote Work :

No


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