Lead Customer Service Agent I

2 weeks ago

alWakrah, Qatar Ecolab saudi Full time

What’s in it For You: • The opportunity to work for one of the Top Employers in 2022. • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments • The ability to make an impact and shape your career with a company that is passionate about growth • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: • Advanced Order Management in applicable ERP system(s) - processes and tools. • Check products availability. • Check customers’ credit limit and status; follow up on orders release from Finance. • Internal / External Customers’ point of contact in case of issues. • Reviewing open orders and initiating discussions with internal customers. • Maintain and file all records in accordance with company procedure • Handle all routine scenarios autonomously, with right priority. • Apply applicable business service standards • Correctly applies existing solution to business scenario; as instructed, follows guidance to develop knowledge for her /his business(es) • Demonstrate & apply essential knowledge of "Demand To Order To Cash" • Demonstrate essential knowledge of (chemical) logistics requirements, chemical supply chain. • Customer's advocate inside Ecolab: represent Customer's issues with internal contacts • Listens to what customers are saying and seeks input to adjust actions based on feedback. Minimum Qualifications: • Requires secondary diploma or equivalent; • Meets commitments • Builds trust and confidence through mutually respectful, ongoing communication • Display a readiness to provide assistance to Customers. Proactively escalate to seniors as required. • Work to understand business(es) served • Be open to feedback - able to rationalize / challenge in professional manner • Take initiative, not being content with status quo, curious when problem solving • Contribute to workplace dynamics, • Is clear, concise, and articulate in communications and demonstrates. effective listening skills • Understand differences and captures value from those differences; treats everyone with respect • Able to manage work pressure in regular business situations. Active in developing stress relief • Open to new approaches and ideas • Positive in the face of challenges and recovers quickly

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