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Cargo Customer Services Agent
2 months ago
Qatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email correspondence on timely manner which requires special handling and approval. Ensure to provide a total customer satisfaction with service quality excellence. Operational Accountabilities • Handle basic customer complaints and inquiries via email or phone and if required escalate to seniors in a timely and accurate manner in order to ensure customer experience is not affected. • Regularly monitoring of the KPI and escalate to seniors if there is any deviation to the KPI. • Proper communication through email and telephone is being followed with all concerned Airlines, Origin Station, Brokers/Agent and Department and escalating any delays to the seniors in order to ensure customer experience is not affected. • Evaluate all the supporting documents by crossing checking the SOP and if required check with seniors as well prior to the acceptance of Incoming Dangerous Goods and AVI shipment. • Physical check of each shipment to ensure compliance with IATA / Carrier regulations such as weight / dimension / packing / marking / number of pieces / nature of goods. • Conduct document check to ensure compliance with IATA/Carrier regulations. • Needs to crosscheck all the documents provided by the customer prior to issuing the Airway Bill (AWB) for walk-in customers. • Prepares notices for all incoming cargo and IRP for the uncollected shipments. • Perform other department duties related to his/her position as directed by the Head of the Department. Qualifications • High School Qualification with Minimum 1 year of job-related experience OR • Bachelor's Degree with no prior job-related experience • Worked in Ground Handling/Air Cargo Operations or Warehousing. • Customer Service Experience. • Excellent in both written and spoken English language. • Command over spoken and written Arabic, a distinctive factor. • Computer literate. • Team player. • Interpersonal expertise to all levels. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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Cargo Customer Services Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email correspondence...
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Customs Clearance Agent
1 month ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Customs Clearance Agent to be based in Doha, Qatar. You will be responsible to process customs documentation and clearance of company materials for all shipment consigned to QR Subsidiaries. Operational Accountabilities • Collects shipping documents consigned to QR Subsidiary in order to...
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Customs Clearance Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Customs Clearance Agent to be based in Doha, Qatar. You will be responsible to process customs documentation and clearance of company materials for all shipment consigned to QR Subsidiaries. Operational Accountabilities • Collects shipping documents consigned to QR Subsidiary in order to...
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Customs Clearance Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Customs Clearance Agent to be based in Doha, Qatar. You will be responsible to process customs documentation and clearance of company materials for all shipment consigned to QR Subsidiaries. Operational Accountabilities Collects shipping documents consigned to QR Subsidiary in order to initiate...
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Ground Services Customer Services Agent
1 month ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeJoin us at Qatar Airways Hub Customer Services Team We are seeking talented individuals to join as Customer Services Agent to join our award winning team in Ground Services Operations. In this role you will provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You will have natural flair of delivering unforgettable...
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Ground Services Customer Services Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeJoin us at Qatar Airways Hub Customer Services Team We are seeking talented individuals to join as Customer Services Agent to join our award winning team in Ground Services Operations. In this role you will provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You will have natural flair of delivering unforgettable...
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Guest Service Agent
2 months ago
al-Ghuwayriyah, Qatar Retaj For Advanced Systems Full timeGuest Service Agent Job Location : Qatar Job Details : • Arabic Speaker • Should have experience as Guest Service Agent • Any Nationals Guest Service Agent Job Location : Qatar Job Details : • Arabic Speaker • Should have experience as Guest Service Agent • Any Nationals
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Customer Service Representative Concierge
1 month ago
al-Ghuwayriyah, Qatar human capital group qatar Full time• Handle inbound and outbound calls to or from customers • Greetings VIP visitors, directing them to their desired location, providing information about the properties. • The agents will be responsible for effective communication on all reservations (restaurants, hotels, private drivers and cars, any special events/exhibitions or tours) •...
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Customer Service Representative Concierge
4 weeks ago
al-Ghuwayriyah, Qatar human capital group qatar Full time• Handle inbound and outbound calls to or from customers • Greetings VIP visitors, directing them to their desired location, providing information about the properties. • The agents will be responsible for effective communication on all reservations (restaurants, hotels, private drivers and cars, any special events/exhibitions or tours) •...
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Ground Services Customer Services Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeJoin us at Qatar Airways Hub Customer Services Team We are seeking talented individuals to join as Customer Services Agent to join our award winning team in Ground Services Operations. In this role you will provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You will have natural flair of delivering unforgettable...
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Reservations Agent
4 weeks ago
al-Ghuwayriyah, Qatar Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible...
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Senior Cargo Customer Service Agent
2 months ago
al-Jumayliyah, Qatar QATAR Airways Full timeAccountabilities • Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. • Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM. • Coordinate with all region...
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Senior Cargo Customer Service Agent
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAccountabilities Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM. Coordinate with all region stations and GSAs to...
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Customer Reception Specialist
1 month ago
al-Ghuwayriyah, Qatar ECCO Full timeJOB Duties and Responsibilities Welcome customers in a warm and friendly manner and answer any questions. Maintain reception area and all common areas in a clean and tidy manner at all times. Guiding customers for a specific service agent. Assisting the service agents for admin task. Answering calls for general branch inquiry Keep detailed and accurate...
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Cargo Inventory Management Analyst
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme....
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Cargo Inventory Management Analyst
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme....
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Quality Monitoring Agent
1 month ago
al-Ghuwayriyah, Qatar ECCO Full timeSUMMARY DESCRIPTION : The role holder is responsible for calls and other customer interactions monitoring and quality assurance activities. RESPONSIBILITIES: • Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer...
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Quality Monitoring Agent
4 weeks ago
al-Ghuwayriyah, Qatar ECCO Full timeSUMMARY DESCRIPTION : The role holder is responsible for calls and other customer interactions monitoring and quality assurance activities. RESPONSIBILITIES: • Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer...
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Airline Customer Contact Centre Agent
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...
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Airline Customer Contact Centre Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...