Director of Recreation

5 months ago

Doha, Qatar Hilton Full time

A Director of Recreation is responsible for ensuring the guest experience whilst they enjoy the Hotel's Recreational facilities, including the Pool and Spa area. As a department head, directs and works hourly employees to successfully execute all spa operations. Strives to continually improve guest satisfaction and maximize the financial performance of the department.

**What will I be doing?**

As a Director of Recreation, you will be responsible for ensuring guest experience and whilst managing overall spa & recreation operation and budget.
- Selects vendors for retail operations and managing contract agreements.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the recreation actual and projected sales to ensure revenue goals are met or exceeded.
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Develops and Manages recreation promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
- Identifies and recommending new products and product enhancements to remain competitive in the market.
- Monitors and manages the payroll function.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages recreation controllable expenses such guest amenities, plants, decorations and paper supplies to achieve or exceed budgeted goals.
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Celebrates successes and publicly recognizes the contributions of team members.

**What are we looking for?**

A Director of Recreation serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- degree in Business administration or related major or related 4 years' experience.
- Must maintain a neat, clean and well-groomed appearance.
- Intermediate English language skills
- Exceptional computer knowledge

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous customer service experience
- 3/4 years' experience in spa & recreation

**What will it be like to work for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
**Go Hilton Team Member Travel**
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

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