Operations Supervisor
6 months ago
**Job Summary**
Ensure that products are assembled and tested by approved drawings and specifications. Ensure the serviced/assembled equipment is dispatched and shipped within the agreed timeframe. Invoice all finished orders within the agreed time frame. Follow up with customer for PO reception. Quote submission, and supplier coordination. Arrange a third party for the test.
**RESPONSIBILITIES**:
- The focal point of all Rental/repair and recertification work carried out in the NOV Doha workshop (ISE). Contact customers promptly and pass the work status information every two weeks.
- Prepare the work route sheet and share it with Service Technicians. Conduct daily toolbox meetings, advise the daily activities, and ensure the work is carried out safely. Publish daily allocation sheets to ensure all resources are utilized properly.
- Update the ongoing work status/ daily workshop/ service activities to the next upper-level management. Ensure that company properties/tools are properly used in a safe manner.
- Ensure the initial inspection report is submitted to the customer within two-three days and service is finished within the agreed time frame. Keep the spare inventory and update the shortages within the time frame. Disseminate work-related information between the Service Technician and Line manager. Follow up and receive service / rental purchase orders and create sales orders/ work orders in JDE. Open, close, and invoice the work orders. Book the time & cost in work orders before closing. Knowledge of JDE, Sage software, etc.
- Prepare the local quotations and submit them to the customer promptly. Follow up for the work order closing and ensure the technician's time booking on each work order before closing. Invoice the work order with supporting documents after the job is dispatched. Inform the customer and ensure the equipment reception in their system. Update all service, sales related logs.
- Coordinate with the accounts team and customer to ensure all purchase orders are received. Prepare work files for the service team and follow up on daily work status. Generate the latest work pack and update it in each service folder. Follow up and ensure all work-related folders are updated within the time frame.
- Coordinate with the company HSE team for HSE-related activities. Arrange Third party for Inspection /testing/test witness/ certification.
- Prepare the documentation/ Service report and send it to the Customer once the job is done and dispatched.
**BEHAVIORAL SKILLS/COMPETENCIES REQUIRED**:
- As an operations Supervisor, with developed communication skills and was able to use listening techniques and nonverbal strategies to improve conversations.
- Strong customer service attitude, assertive decision-making, better communication, and cooperative type. Having Technical, conceptual, and diagnostic skills, interpersonal relationships, self-knowledge and learning habits.
- Good talent for problem-solving skills. Ability to deal with customer complaints in an understanding and professional manner. 100% customer-focused with a strong track record in customer service. An ability to quickly understand customer needs and provide appropriate opportunities to promote services and technical support. Work by information, training and instructions provided. Reports all accidents, incidents and hazardous situations to the reporting Manager or concern
**EDUCATION & EXPERIENCE REQUIRED**:
**Essential**:
- Pre-university (10+2)/Diploma, Attended and qualified 10K pressure school conducted by NOV. Pressure test training approved by BV. First Aid training, Level II ASNT, DP, MPI, LPI. Chemical handling training. WPCE Service, Troubleshooting etc.
- Fabrication/welding/ Mechanical assembly and minimum 10- 12 years’ experience in NOV’s PCE assembly Service and Testing. Capability of understanding the API /BSEN / Technical standards, Engineering design/drawings, Service procedure etc.
- Computer literate (MS Word, Excel, Outlook, PowerPoint,)
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
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