Customer Experience- Senior Customer Services

Job Description: Customer Service Representative for a Cleaning and Hospitality Company Job Title: Customer Service Representative Key Responsibilities: Providing accurate information about the company’s services and pricing. Registering customer requests and scheduling appointments according to their needs and company availability. Handling customer...

**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

**About the role** We are currently recruiting for Customer Services Delivery Manager (Premium Services) for Customer Contact Centre in Doha. The role is responsible for the efficient and cost-effective management of all daily operational activities related to Doha Customer Services team. It ensures the highest service level for all the customer...

**About the role**: We are looking for Customer Services Agent - German Speaker, with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is...

**Customer Engagement**: - Foster a positive and personalized customer experience to enhance satisfaction and loyalty. - **Issue Resolution**: - Address and resolve customer concerns, disputes, or issues related to BNPL transactions promptly and effectively. - Collaborate with internal teams, including finance and operations, to ensure timely resolution of...

About the role The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for...

**About the role**: As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition: - Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...

**Full Job Description** - Maintain ongoing and frequent communicate - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer. - Work with the related divisions of Axios - Maintain ongoing and frequent communication with My Net Express staff including My Net Express global staff. - Maintain...

we are looking for customer service specialist to join our Logistics team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. Customer Service Specialist Responsibilities: Immediately escalating serious...

**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...

**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...

Parsons is looking for an amazingly talented **Customer Service Lead **to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant...

Role Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Will be replacing the Head CSO during his/her absence. Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows, customer...

As a Senior Specialist Customer Experience Design - Onboard, you will be support in identifying, evaluating, developing, defining, and implementing service process strategies to ensure positive change and cement our position as a global leader across all cabins, setting the benchmark for excellence in the industry. Contribute to achieving the highest level...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

About the role We are hiring for your skills to own the Personalization function within the Commercial & Digital Department. Your role would be focused on driving and developing Personalised Customer Experience across our Digital and Loyalty touchpoints. You will drive capabilities across Customer Segmentation, Customer Activity and Churn, Customer Journey,...