Customer Service Lead
2 months ago
Parsons is looking for an amazingly talented **Customer Service Lead **to join our team The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
**What You'll Be Doing**:
- Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services
- Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.
- Support Management in the development of a Customer Charter which will define the relationship with its customers and stakeholders.
- Review the operations of the Customer Services Center (CSC) and support Management in the implementation of improvements.
- Review and implement the QPRO, RO and the related permitting requirement including manuals for the Business
- Review the current processes of Customer Engagement and consolidate, analyze and provide feedback and improvement recommendations.
- Support Management in developing institutional and operational responses to customer feedback and changes in customer sentiment needs and usage of the networks.
- Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development personnel.
- Assess the transfer of knowledge through appraisals and implement succession planning processes to ensure that staff retains core knowledge, skills and expertise.
- Review essential supply chains to ensure they are functioning optimally in support of assets and networks.
- Contribute to the development of strategies to support Qatarisation initiatives and Organisational development activities.
**What Required Skills You'll Bring**:
- BSc, BEng, BA is a minimum requirement (Educational qualifications should be obtained from creditable and certified University or equivalent Colleges)
- Required relevant Chartered status and Professional License(s)
- Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
- Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.
- Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent
- Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset.
**What Desired Skills You'll Bring**:
- Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.
- Has worked in the development and implementation of QMS.
**Minimum Clearance Required to Start**:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
-
Lead Customer Service Officer
6 months ago
Doha, Qatar Qatar Airways Full timeLead Customer Service Officer, a role similar to a Customer Service Account Manager, is responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure Customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. Contribute towards and assist...
-
Customer Services Leader
3 months ago
Doha, Qatar Stantec Full time**Requisition Number**: 23227BR **Description**: We are seeking a dedicated Customer Services Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Customer Services Leader will report directly to the Program Director and will be responsible...
-
Customer Service Executive
6 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Lead and manage the customer service team to ensure high performance and customer satisfaction. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Develop and implement customer service policies and procedures. - Monitor and analyze customer service metrics to identify areas...
-
Head of Customer Service
3 months ago
Doha, Qatar Al Rayes Laundry & Dry Cleaning Full time**Job description** **Head of Customer Service** - Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery. - Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and...
-
Telemarketing and Customer Service
4 months ago
Doha, Qatar Chic and Posh Beauty Lounge Full time**Telemarketing and Customer Service Employee** Job Title: Telemarketing and Customer Service Employee Reports to: CEO We are seeking a talented and experienced Telemarketing and Customer Service Employee **About Us**: Chic and Posh Beauty Lounge is a premier beauty salon with a commitment to exceptional customer service and empowering both our clients...
-
Customer Service Representative
4 months ago
Doha, Qatar Al Attiya Motors & Trading Company Full time**Responsibilities**: Conduct warm leads calling sessions to provide product & service information to interested customers. Conduct survey calls to assist with customer satisfaction reports and record customer feedback/complaints. Present initial financing options based on customer needs. Participate in team and process development sessions - keeping...
-
Customer Service
6 months ago
Doha, Qatar Gulf Consulting Group Full timeWe are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...
-
Associate Customer Service
3 months ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 04-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...
-
Customer Service
6 months ago
Doha, Qatar Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...
-
Customer Service
6 months ago
Doha, Qatar Apt Resources Full time**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...
-
Customer Service
6 months ago
Doha, Qatar CFO Consulting Full timeKey Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...
-
Customer Service Excellence Director
2 weeks ago
Doha, Qatar Linum Consult Full timeThe Role Customer Service Excellence Director - Qatar CLIENT Linum Consult’s client is a major organisation in Qatar. They are currently seeking a Customer Service Excellence Director to join lead their Customer Service department in Doha. RESPONSIBILITIES - Ensuring exceptional customer service delivery, implementing innovative strategies to enhance...
-
Head of Customer Service
6 months ago
Doha, Qatar PayLater Full time7+ years of work experience in customer service, with experience in setting up the function from scratch. - Leadership: The ability to lead and inspire a team of customer service professionals. - Communication Skills: Clear and effective communication is vital in this role. The Head of Customer Service must be able to communicate with both team members and...
-
Customer Support Agent
6 months ago
Doha, Qatar Aldobi Online Trading and Service L.L.C Full time**Job Overview**: Position: Customer Support Agent (Bilingual: English and Arabic) Company: Aldobi Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a...
-
Customer Service Officer
6 months ago
Doha, Qatar Qatar Airways Full timeAs Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...
-
Customer Care Service Agent
6 months ago
Doha, Qatar Diet Delights Full timeWe are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...
-
Officer Cororate Customer Service
4 months ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...
-
Officer Corporate Customer Service
3 months ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 15-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...
-
Associate Customer Service
3 months ago
Doha, Qatar Talent Pal Full timeBusiness Unit: QNB - Qatar - Division: Retail Banking - Department: Retail Banking - Country: Qatar - Closing Date: 04-Mar-2025 - About QNB - Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its...
-
Customer Service
3 months ago
Doha, Qatar Media Solutions Full timeNow Hiring - Customer Service (male) For Mega **Requirements**: - Based In Doha, Qatar. - Experience 5 years and more. - Fluent in English - Arabic. - Education Bachelor's degree. - Driving license is must - Working hours 9 hours, including an hour break License/Certification: - UAE Driving license (preferred)