Manager Cabin Appearance

5 months ago

Doha, Qatar Qatar Airways Full time

**About the role**

Lead Cabin Appearance Department to deliver exceptional in cabin service levels, monitoring quality standards of performance through a dedicated team of Cabin Appearance. Key decision maker for resource levels in both personnel, equipment and facilities, continuously exploring methods to improve ground service times whilst maintaining highest standards of presentation and cleanliness. Active member of the Airside Operations Leadership team, working alongside other QAS-Departments. Performance Management of entire Cabin Appearance team. Manage inventory levels consistent with good business practices and with a just in time centric approach

**Strategic**- As a member of the Airside Operations Leadership team pay an active role in shaping strategic & tactical plans to improve Cabin Appearance performance.- Key manager delivering the airside operations - Cabin Appearance strategic plans.- Plans and adapts the operational implementation for cabin appearance based on the analysis and real time environment.- Ensures that safety and security of the operations remain the highest priority.- Leads & drives continuous process & service improvements.- Develops and delivers key strategic projects for Cabin Appearance that will benefit our business, and stakeholders.- Creates a strategic plan for Cabin Appearance that can effectively forecast and plan to provide scenarios, identify risks, opportunities for the operation.

**Operational**- Manages the department to achieve Safety and on Time performance KPIs and represents the department on Operational meetings.- Establish measurable Key Performance Indicators (KPIs) for Duty Controller / Duty Officers, supervisors and rest of team in accordance to guidelines and standard of company’s operational and financial objectives.- Manage the contracts and contractual staff requirements and review Standard Operating Procedures (SOP) on a regular basis and adopt necessary changes for smooth operations in the cabin appearance section.- Reduces operational costs by curtailing overtime hours through cross utilizing available resources.- Creates Management reports for forecast and trend analysis. Develops trend analysis for support of department goals.- Provide the support to Head of Cabin Cleaning for preparing manpower and department annually budget and to manage the cost activities in order to maintain expenditure as per approved FY budget.- Looks for opportunities to improve processes and activities by using business technologies and other resources to improve productivity in order to meet the business and operational requirements.- Report to QAS senior management on irregular airport operations, in advance when possible and as soon as the situation arises.- Perform other department duties related to his/her position as directed by the Head of the Department.

**Business Acumen**- Makes decisions based on facts and analysis (e.g. potential profit, cost-benefit, market conditions, support of Qatar Airways, return on investment).- Uses understanding of business principles to establish clear priorities for action.- Demonstrates a working knowledge of contributions towards P & L budget is aware of the day to day costs and actively manages costs and the budget within his own section in an effective manner.- Builds value partnerships with our customers.

Qualifications

About you- Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience- Experience in Ground handling station or operations management.- Experience in General Management, Airside Operations, Finance, HR, L&D, Customer relations, Supplier management, SGHA and RFP, contract tenders.- Experience in Airside / Ramp Operations Manager or Cabin Appearance / Cleaning Manager- Strong knowledge of hub ground handling operational procedures.- Strong knowledge of Cabin appearance, inventory Management.- Must possess a strong, decisive and collaborative leadership style.- Demonstrate the highest standards of integrity, equality and respect- Ability to effectively communicate with clear, concise and consistent messages.- Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.- A change agent, results oriented who can deliver innovative execution at pace.- Strength in learning and development; mentoring and coaching skills.- Fluent in spoken and written English.- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**Preferred**- Experience in Station Manager or Department / Division Manager Medium Operations for a ground handling company or previous Hotel / Hospitality - focused on Guest Services, Housekeeping duty Management positions.- Experience in Hospitality & Housekeeping, Engineering, IT, Logistics, Operations, Business Studies, Accounting- Experience in resource management systems and

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