Operations Systems Specialist

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

The Operations Systems Specialist is responsible for direct management and support of specialized operations systems within the Operational Control Centre and Flight Operations.

Key Systems supported include:

- TOPS Crew
- TOPS Flight Watch
- TOPS Operations
- Next Generation Operations systems

The role is also is responsible for the maintenance or rules, configuration settings and reference data held within these systems. The role includes, but is not limited to the following responsibilities:

- Maintain required reference data within the operational systems such that users can select, use and undertake tasks linked to such reference data without delay and without issue. For example ensuring aircraft tails, airports, scheduling codes, crew expiries etc. are set-up in the system.
- Manage user administration and security ensuring user accounts are created and modified in accordance with business permissions. Carry out regular maintenance to ensure accounts are deactivated and security of Qatar Airways data is maintained at all times.
- Prompt configuration, creation and maintenance of the primary alerts, FTL rules, expiries system and scheduling restrictions within TOPS CREW so that Crew Resource staff can adequately identify and correct possible regulatory or company requirement breeches before they occur.
- Work with end-users to identify ineffective or inefficient use of supported systems, suggesting improvements, work-arounds and possible software enhancements.
- Work with end-users to identify system / software limitations for customization and improvement so has to improve the effectiveness of the job the end-user is undertaking.

Qualifications

**About You**

**Qualifications and Experience**:
**Without a Degree**:

- Grade 7: High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience

**OR**

**With a Degree**:

- Grade 7 : Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience

Essential
- The job holder is required to be a ‘super user’ understanding all related business functions and activities that are undertaken using the systems in order to directly support end-users in completing their tasks.

Preferred
- Masters Degree or equivalent
- Relevant tertiary qualification (especially in IT) or equivalent experience is desirable.
- Expert - minimum 7 years of job-related experience required
- Work experience in same or similar role is highly desirable.
- Work experience in system user-related role is an advantage.
- Proven ability to maintain relationships with a range of stakeholders

**Job Specific Skills**:
Essential
- Knowledge of specialist user roles such as crew control, rostering, ops control, training planning
- Experience in the system administration of similar operational systems
- Planning and problem solving skills
- Intermediate level of Microsoft Office (Word, Excel, PowerPoint, Outlook) skills
- Knowledge of specialist airline operations and crew management (including optimisation) systems is highly desirable
- English communication skills (written and spoken)
- Report writing, technical writing and presentation skills

Preferred
- TOPS CREW / OPS administration or User experience.

JIRA Administration or User experience

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

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