Reservations Supervisor

1 month ago

Doha, Qatar Marriott International, Inc Full time

**Additional Information**
**Job Number**24205956
**Job Category**Reservations
**Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservation Supervisor

    2 weeks ago

    Doha, Qatar MINOR Hotels Full time

    As Reservations Supervisor you will directly support the Revenue / Reservations Manager in driving the performance of the reservations team on the property. You will ensure that all SOPs are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations,...

  • Reservation Supervisor

    2 weeks ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. **Job Description**: As Reservations Supervisor you will directly support the Revenue / Reservations Manager in...

  • Reservations Supervisor

    8 months ago

    Doha, Qatar Millennium Plaza Doha Full time

    As a Reservations Supervisor at Millennium Plaza Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the...

  • Reservations Supervisor

    4 months ago

    Doha, Qatar Millennium Place Doha Full time

    As a Reservations Supervisor, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and lead the reservations team,...

  • Reservation Supervisor

    1 week ago

    Doha, Qatar Minor International Full time

    **Company Description** NH Collection brand showcases captivating hotels housed in authentic and unique landmark buildings in key cities of Europe and Latin America. Always determined to go one step beyond the guests’ expectations, hotels are carefully conceived with an eclectic-elegant atmosphere for those who want to make the most of their trip. As...

  • Reservations Supervisor

    7 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** Rixos Premium Qetaifan Island North** Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for...

  • Reservations Supervisor

    3 days ago

    Doha, Qatar Jouri A Murwab Hotel Full time

    The role of the Reservations Supervisor is to support the team with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and is on time. Leading, motivating and coordinating a team is an integral part of the role as well as facilitating a smooth and effective communication, ensuring a seamless, highly...

  • Reservation Supervisor

    2 weeks ago

    Doha, Qatar Accor HQ Full time

    **RESERVATIONS SUPERVISOR** **What is in it for you**: - Learning programs through our Academies and the opportunity to earn qualifications while you work - Employee benefit card offering discounted rates in Accor worldwide - Opportunity to develop your talent and grow within your property and across the world - Ability to make a difference in the local...

  • Reservations Supervisor

    1 week ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Supervisor

    7 months ago

    Doha, Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Reservations Supervisor with luxury and lifestyle brand hotel...

  • Reservations Supervisor

    7 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22128003 **Job Category** Reservations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservations Supervisor

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24092670 **Job Category** Reservations **Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Reservation Supervisor

    4 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24154383 **Job Category** Reservations **Location** Al Messila a Luxury Collection Resort & Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Supervisor

    4 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24159950 **Job Category** Reservations **Location** The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to...

  • Supervisor Reservations

    4 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24163737 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Cluster Reservations Supervisor

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23129278 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Supervisor Algerian Nationality

    5 days ago

    Doha, Qatar Ritej Company of Recruitment Full time

    hiring! RESERVATIONS SUPERVISOR !!! algerian nationality **Job Type**: Contract Contract length: 12 months **Salary**: QAR4,000.00 per month

  • Senior Ticket Reservation Supervisor

    7 months ago

    Doha, Qatar exodus international Full time

    Job Title: Senior Ticket Reservation Supervisor Location: Doha-Qatar **Salary**: QAR4,000.00 - QAR8,000.00 per month Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required)

  • Cluster Reservations Supervisor

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23017273 **Job Category** Reservations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservation Supervisor

    2 weeks ago

    Doha, Qatar The Royal Riviera Hotel Full time

    **Job Purpose**: **Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel...