Premier Support Officer

7 months ago

Doha, Qatar HSBC Full time

-Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**In this role, you will**:

- Provide excellent customer service and handle Customer queries.
- Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell.
- Provide customers with Account / Credit Card statement as requested.
- Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing.
- Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch.
- Participate in effective sales activity management and achieving the PRA standards required for the global Premier RM Academy.
- Provide support to Premier Relationship with respect to clean up / promotions / checking and dispatch OCLs / phone enquires/ KYC updating / documentation handling when PRM is away, checking inward Clearing Cheques for approval.
- Maintain HSBC Internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Assist Line Management in their responsibility for complying with all relevant AML regulations and Group standards.
Requirements

**To be successful in the role, you should meet the following requirements**:

- Attain proposition and product related qualifications.
- If dealing with Premier customers, required trainings and accreditation need to be done.
- Proven ability in customer service and building customer relationships.
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs.
- An understanding of HSBC’s Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer needs.
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service.
- Proven ability in making lending decisions in accordance with bank policy and guidelines.
- A clear understanding of how value is created within the Premium segment, both for customers

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