Premier Support Officer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar HSBC Full time

  • Job description
Some careers grow faster than others.


If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


In this role, you will:

  • Provide excellent customer service and handle Customer queries.
  • Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell.
  • Provide customers with Account / Credit Card statement as requested.
  • Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing.
  • Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch.
  • Participate in effective sales activity management and achieving the PRA standards required for the global Premier RM Academy.
  • Provide support to Premier Relationship with respect to clean up / promotions / checking and dispatch OCLs / phone enquires/ KYC updating / documentation handling when PRM is away, checking inward Clearing Cheques for approval.
  • Maintain HSBC Internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Assist Line Management in their responsibility for complying with all relevant AML regulations and Group standards.
Requirements

To be successful in the role, you should meet the following requirements:

  • Attain proposition and product related qualifications.
  • If dealing with Premier customers, required trainings and accreditation need to be done.
  • Proven ability in customer service and building customer relationships.
  • Ability to identify customer needs and influence customers to take appropriate action to meet their needs.
  • An understanding of HSBC's Credit Policy and Lending Guidelines
  • A broad knowledge of financial planning and defining customer needs.
  • A full understanding of referral processes
  • An understanding of the Premier, Advance and Personal Banking Propositions
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Customer driven with a strong focus on quality of service.
  • Proven ability in making lending decisions in accordance with bank policy and guidelines.
  • A clear understanding of how value is created within the Premium segment, both for customers


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