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Guest Relation Officer

4 weeks ago

Doha, Qatar Vistas Global Full time

**Job Overview**:
The Guest Relations Officer, with a background in the hotel industry, plays a pivotal role in ensuring exceptional guest experiences and maintaining the reputation of the hotel. They leverage their hospitality expertise to provide personalized service, address guest concerns, and foster lasting relationships with patrons.

**Key Responsibilities**:

- **Guest Services**:

- Warmly welcome guests upon arrival and facilitate smooth check-in/check-out processes, ensuring all preferences and special requests are noted and fulfilled.
- Act as a point of contact for guests throughout their stay, offering assistance, recommendations, and resolving any issues promptly and effectively.
- Provide detailed information about hotel amenities, services, local attractions, and dining options to enhance guests' experiences.
- **Problem Resolution**:

- Handle guest complaints, concerns, and requests with empathy and professionalism, striving for swift resolution while maintaining the hotel's standards.
- Collaborate with other departments, including housekeeping, maintenance, and front desk, to address guest needs and ensure seamless service delivery.
- **Customer Relationship Management**:

- Build strong relationships with guests by anticipating their needs, remembering preferences, and providing personalized attention and gestures of hospitality.
- Acknowledge and appreciate loyal guests, offering special amenities, upgrades, or recognition to enhance their loyalty and satisfaction.
- **Quality Assurance**:

- Conduct regular inspections of guest areas, including rooms, lobby, and facilities, to ensure cleanliness, functionality, and adherence to brand standards.
- Monitor guest feedback through surveys, online reviews, and direct communication, taking proactive steps to address any trends or areas for improvement.
- **Communication**:

- Maintain open and transparent communication with guests, colleagues, and management, keeping all parties informed about relevant information, updates, and service changes.
- Communicate effectively in multiple languages if required, ensuring seamless interactions with guests from diverse cultural backgrounds.
- **Administrative Tasks**:

- Maintain accurate records of guest interactions, including complaints, resolutions, and special requests, using hotel management software or CRM systems.

**Qualifications**:

- Previous experience in guest relations, customer service, or front office operations within the hotel industry is essential.
- Strong understanding of hotel operations, including check-in/check-out procedures, room types, and hotel amenities.
- Exceptional interpersonal skills, with the ability to connect with guests, address their needs, and exceed their expectations.

Pay: From QAR4,500.00 per month

Application Question(s):

- Do you have actual hotel experience?
- Salary for the role is 4500 QR full package + 500 QR after 6 months probation. Are you ok to proceed with this?
- Are you available to join immediately?

**Experience**:

- Hotel: 2 years (required)

**Language**:

- Arabic Fluently (required)

License/Certification:

- Qatar ID and NOC (required)