Assistant Guest Relations Manager
7 days ago
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
- Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
- Support the Front desk team in coordinating guest services and activities
- Oversee check-in and check-out processes, ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Qualifications
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Experience with Front Office Systems
- Good English skills, both written and spoken and Russian is a plus
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