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Concierge / Front Desk Administrator

4 weeks ago

Doha, Qatar Artan Holding Full time

URGENT HIRING**:Concierge / Front Desk Administrator**

The main purpose of this position is act as the first point of contact between guests and MIRAGE PROPERTIES. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.

**SKILLS**:

- Positive phone demeanor and superior written and verbal communication skills are essential.
- Must have a service oriented mindset and be capable of making every tenant/guest feel valued.
- Exemplify strong organizational skills and attention to detail.
- Possess a positive attitude and be willing to work as part of a team
- Ability to demonstrate professionalism, discretion and confidentiality at all times
- Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.
- Knowledge of basic office equipment, including printers, scanners, copiers, etc.

**EXPERIENCE**:

- Minimum of 5+ Years of previous customer service experience.
- Office administration experience in filing and compiling reports.

**Job Role**:

- Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.
- Ensure phone calls are taken and queries are dealt with in a timely effective manner.
- Manage mail and deliveries and notify/handover to tenants (where applicable).
- Maintain both soft and hard filing systems, ensuring consistency and support management team where required.
- Maintain a range of administrative duties and support the completion of facilities and property management key deliverables
- Arrange pre-move out inspections
- Conduct move-out inspections with tenants & FM Supervisor, including updating related documentation.
- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.
- Conduct move-in inspections and completion of all relevant documentation.
- Monthly utilities (Kahraama/etc.) data capturing and reporting.
- Production of monthly reports and notices.
- Monitor AMC activities and notify tenants accordingly on possible impact.
- Housekeeping & Inventory management.
- Parking coordination via Leasing Department.

**Job Types**: Full-time, Permanent

**Experience**:

- Customer Service: 5 years (preferred)