Customer Service
2 weeks ago
EMFI Qatar Group is looking for a Customer Service Agents (Bilingual - Arabic & English) for its PHCC requirements with the following qualifications:
Qualification: Secondary education at minimum
- High level of proficiency in the English and Arabic Language
- Strong Interpersonal skills
- Personal drive, commitment and being a self-starter.
- Prioritizing workload and meeting tight deadlines with high quality output.
- Good Computer skills, i.e. Word, Excel, outlook.
- Organized and Multi-tasking skills
- Ability to work effectively with a variety of groups
- Customer Oriented
Experience: Minimum of 2 years in an Customer Service or a similar role
- The incumbent will be responsible to provide high quality customer services andensure a smooth patient flow in the health centre
- Treat patients courteously and with respect; and provide patients with accurateinformation.
- Maintain smooth, organized, and orderly flow of patients moving in and out of PHCC’spremises.
- Guide patients and visitors to appropriate areas in the health centre
- Receive and register patient queries, concerns, and complains, and assist in resolvingconcerns in an appropriate manner in accordance with PHCC policies & procedures
- Follow up with the respective departments regarding the patient complains registered in the Datix system and ensure complains are resolved and closed as per PHCC policies and procedures
- Document accurately patient interactions and deliver to the relevant personnel, in a timely manner.
- Educate patients about PHCC’s provided healthcare programs, procedures, and healthcare services.
- Collect and document patient demographic information into the Cerner/Datixsystems as per requirement
- Support the daily activities of the registration area and develop statistical quality assurance report including, the waiting time of a patient, registration speed, etc.
- Assist the registration clerks as necessary to ensure effective and efficient customer services are provided.
- Receive and register patient queries, concerns and complains, and assist in resolving concerns in an appropriate manner in accordance with PHCC policies & procedures.
- Escalates the complaints to the customer service Lead if required.
- Supports the call centre team by providing necessary information as much as possible when required.
- Adhere to the requirements of the PHCC health and safety guidelines.
- Understanding and adhere to emergency preparedness plans / policies.
**Job Types**: Full-time, Permanent, Contract
**Salary**: From QAR1.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- CUSTOMER SERVICE: 5 years (required)
**Language**:
- ARABIC (required)
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