Call Centre Agent

3 days ago


Doha, Qatar Kate FM Full time

We are looking for experienced Arabic tales sales agent to contact potential and existent customers by phone to provide excellent customer service, keep the departments running in efficient manner

**Responsibilities**:
manage outbound calls

Answer and direct phone calls

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Process customer’s tickets in the system

Follow up to ensure resolution

Maintain database by entering information

Maintain or Exceed the Target for Call Quality

**Qualifications**:
High School or Bachelor Degree

Arabic speaker

Excellent communication skills both Arabic and English

Patience and ability to engage customers in conversation

One to two years of experience in call center

Familiar with computer's software and telephone etiquette

**Job Types**: Full-time, Permanent

**Experience**:

- Call Centre: 1 year (required)


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