Quality Monitoring Agents

6 months ago


Doha, Qatar Holding Group Full time

RESPONSIBILITIES
- Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction.
- Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance
- Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents.
- Ensures effective maintenance of the call centers’ quality assurance database.
- Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with company health and safety regulations.
- Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with quality standards.

KNOWLEDGE, SKILLS, AND EXPERIENCE
- Bachelor’s degree or equivalent in any discipline
- 5 years of experience in customer Service and 2 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.

Pay: QAR3,000.00 - QAR3,500.00 per month


  • Quality Monitor

    5 months ago


    Doha, Qatar EMFI Group Qatar Full time

    EMFI Qatar Group is looking for a QUALITY MONITORS with the following qualifications: Qualification: - Diploma in Civil Engineering - ISO 9001 Lead Assessor Certification **Experience**: - Must have "Material Inspection" and/or "Material Laboratory" experience - Should have minimum 20 years demonstrable postgraduate experience - Minimum 15 years directly...

  • Call Center Agent

    3 months ago


    Doha, Qatar Iyanli Full time

    We are looking for an enthusiastic Call Center Agent to handle customer inquiries and provide support over the phone. The Call Center Agent will answer questions, resolve issues, and ensure customer satisfaction. **Responsibilities**: - Handle inbound and outbound calls professionally. - Respond to customer inquiries and provide accurate information. -...

  • Call Center Agent

    6 months ago


    Doha, Qatar Gardenia Medical Centre Full time

    Call Center Agent - Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. -...

  • Car Sales Agent

    5 months ago


    Doha, Qatar SIMEX GROUP Full time

    **Looking for a motivated Experience Sales Car Agent with great customer service.** - Sells used vehicles at a profit to the dealership, while ensuring customer satisfaction - Meets dealership sales goals - Greets customer and determines make, type, and quality of vehicle desired - Explains features and demonstrates operation of vehicle in showroom or on...


  • Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...


  • Doha, Qatar Expert Real Estate Full time

    **Job Title: Leasing Manager, Leasing Agent, Sales Manager, Sales Agent and Photographer** **Location**: Qatar **Company**: Expert Real Estate **About Us**: Expert Real Estate is a full-service, brokerage representing clients worldwide in a broad spectrum of classes, yearly and seasonal rentals, sales, investment property and management. We are currently...

  • Front Office Agent

    3 months ago


    Doha, Qatar Qatar Jobs Full time

    AlFardan Group, Kempinski Residences and Suites is looking for Arabic Speaker - Front Office Agent / hotel receptionist. Front Office Agent/ Hotel Receptionist. Brief Job Description: Responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards....


  • Doha, Qatar EMFI Group Qatar Full time

    EMFI Qatar Group is looking for an **Condition Monitoring Engineer** with the following qualifications: Qualification: - Qualification: Bachelor's Degree in Electrical Engineering from a reputed university - Experience: Should be well versed about Transmission Substations with at least 7 years’ relevant experience in Condition Monitoring, Switching,...


  • Doha, Qatar DOHA AVENUE REAL ESTATE Full time

    We are looking for a motivated and results-driven Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for helping clients buy, sell, and rent properties, providing expert advice and exceptional service throughout the process. If you have strong interpersonal skills, a passion for real estate, and thrive in a fast-paced...


  • Doha, Qatar Qatar Airways Full time

    About the Role As a Senior Product Delivery Agent, you will be responsible to conduct meticulous Cabin Product Quality checks of both interior and exterior appearance of the aircraft, ensuring adherence to cleaning and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, providing guidance to...

  • Cargo Security Agent

    5 months ago


    Doha, Qatar Qatar Airways Full time

    Qatar Aviation Services - Cargo is currently recruiting for Cargo Security Agent to be based in Doha, Qatar. Assist in implementing the department's security policy, to ensure the department is compliant with security legislation and to perform functions to ensure the secure status and supply chain of Doha originating and transfer cargo. Contribute to the...


  • Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. As Cluster...

  • Reservation Agent

    5 months ago


    Doha, Qatar voco Full time

    Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques - Promote the Hotel’s products and services - Maintain a high level of product and service knowledge about voco® Doha West Bay Suites. - Prepare and execute action plans which increase reservation sales and associated business - Offer waitlist...

  • Call Center Agent

    3 weeks ago


    Doha, Qatar Danat Qatar LLC Full time

    Shall be responsible for answering the queries of the customers in case of maintenance calls. - With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage. - Provide information, handle complaints, satisfy customer and maintain good image for the company. - Answer inbound calls as well as assist...

  • Reservations Agent

    5 months ago


    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Lead Real Time Agent

    5 months ago


    Doha, Qatar Qatar Airways Full time

    **About the role**: We are recruiting for a Lead Real-Time Agent to be based in our Contact Centre Doha. The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI’s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You...

  • Lead Real Time Agent

    3 months ago


    Doha, Qatar Qatar Airways Full time

    **About the role**: We are recruiting for a Lead Real-Time Agent to be based in our Contact Centre Doha. The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI’s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You...


  • Doha, Qatar Hilton Full time

    Guest Service Centre Agent A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing...

  • Resort Hub Sales Agent

    7 months ago


    Doha, Qatar Hilton Full time

    Resort Hub Sales Agent **What are we looking for?** A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Meet, greet, and approach the guests in resorts, water parks,...

  • Quality Controller

    1 day ago


    Doha, Qatar Ansar Gallery Full time

    Performs professional work inspecting, coordinating and monitoring quality control, sanitation, food safety and hygiene programs Nutrition Services and inspecting Kitchen environments for assuring that everything is followed as per the federal Government policies as required to keep the standards and reputation of the company. The main objective of all...