Guest Service Agent

2 weeks ago

Doha, Qatar MINOR Hotels Full time

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in an island resort setting, spread across lush botanical gardens.

**Qualifications**:

- To be an ambassador of the Front Office and the hotel, in and outside the work place
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures by developing high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Takes into account and anticipates guests' needs
- To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
- Must multi - task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- To personally greet and escort the guests rather than pointing out directions
- To ensure that the privacy of the guests and the confidentiality of the information is respected
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service need, or as directed by Supervisors or Management
- To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
- To properly use the supplies, equipment and to ask for requisitions accordingly
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
- To call the supervisor or manager for advice in serious cases or if an approval is required
- To ensure a proper use of the telephone etiquette as per Anantara standards
- To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities
- To be aware of all VIPs visiting or staying in the hotel and to maintain an accurate Guest History

**Additional Information**:
With good technical skills
With good knowledge in MS Office
With pleasing personality
Ability to handle pressure at work
Ability to multi-task

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