IT Helpdesk and Endpoint Technician for QAtar

4 weeks ago

Doha, Qatar Cartafella Analytics Full time

We are Looking IT Helpdesk and Endpoint Technician for Qatar.

Bilingual(Arabic & English)

**Scope of Work**
- **Required education and prior experience**:_
- Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
- Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
- Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
- Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.
- Mandatory: Knowledge of Basic Network support.
- Mandatory: Ability to support users on a functional level, by offering guidance on how to use systems and equipment.
- Mandatory: Fluent Arabic & English speaker
- **Key responsibilities & competencies**:_
- support users on a functional level, by offering guidance on how to use systems and equipment.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Performing on-site installations and support.
- Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
- Install and configure Windows and other desktop software.
- Configure and manage connectivity and storage.
- Maintain Windows
- Protect devices and data.
- Deploy Windows client.
- Manage identity and access by creating and maintaining AD users.
- Manage compliance policies and configuration profiles.
- Manage, maintain, and protect devices.
- Manage apps.
- Rollout patches.
- Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Maintain printing systems and assist with network printer system maintenance.
- Maintain backup system and processes.
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
- Work effectively and professionally with other team members, learns from and shares knowledge with others.
- Escalate irresolvable issues to Engineers, advanced support or vendor support.
- Identify and resolve problems of basic scope using proper tools and techniques.
- Offers suggestions for process improvements in the helpdesk area.
- Communicate in written and verbal form effectively.
- Some afterhours work may be required.
- Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
- Automate/script PC support and rollout tasks.

**Salary**: QAR6,000.00 - QAR9,000.00 per month

**Experience**:

- Azure, Microsoft 365 Suite support: 2 years (preferred)

**Language**:

- Arabic (required)

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