Beauty Salon Supervisor
2 days ago
**Responsibilities**:
- Oversees salon staff including hair stylists, nail technicians, spa and beauty therapists, and front desk personnel
- Create and maintain salon schedules, ensuring adequate coverage for all services and peak times
- Manage inventory and stock levels, ordering supplies as needed to meet customer demand
- Maintain a clean and organized salon environment, ensuring compliance with health and safety regulations
- Develop and implement marketing strategies to attract new clients and retain existing ones
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Monitor and analyze salon performance, identifying areas for improvement and implementing corrective actions
- Stay updated on industry trends and best practices, and introduce new services or products to meet customer needs
- Handle guest questions and concerns professionally and courteously, taking initiative in resolving guest challenges
- Prepare a daily report of income and report to the Salon Manager
- Ensure all the printing materials are available in the salon
- Keep track of the timing of performing a service by technicians
- Handling guests’ needs while maintaining a professional and pleasant manner
- Promote, up-sell & cross-sell products and services
- Explain products, services, and treatments to clients and assist them with determining their individual needs
- Upholds have a high standard of guest relations by ensuring good quality of customer service and brand image
- Ensure all the staff tools are in a good condition
- Monitor stock control and inform the Salon Manager in advance of the products required for professional and retail use
- Monitor expiry dates and stock
- Handle maintenance problems by submitting, coordinating, and following up on Maintenance/ Engineering/ Housekeeping requests
- Ensure high-quality customer service and promote good public relations
- Manage salon facilities including health and safety
QUALIFICATIONS:
- Proven experience as a Salon Supervisor (mandatory)
- Excellent leadership and team management skills
- Strong understanding of salon operations, including scheduling, inventory management, and customer service
- Ability to drive sales and meet business targets
- Up-to-date knowledge of beauty and wellness trends
- Exceptional communication and interpersonal abilities
- Diploma or certification in cosmetology or related field is a plus
**Experience**:
- beauty salon supervisory: 2 years (required)
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