Director of Operations
7 hours ago
**Job Number** 24028537
**Job Category** Rooms & Guest Services Operations
**Location** The Residences at The St. Regis Marsa Arabia Island The Pear, Marsa Arabia Island, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as neces
-
Director of Operations
1 day ago
Doha, Qatar Hilton Full timeA Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed...
-
Operations Director
7 hours ago
Doha, Qatar PostPro Ltd Full time**Job Summary** Our client, an innovative healthtech startup, is seeking a **Operations Director ** to streamline their operations and financial processes. This key hire will ensure the company scales efficiently while maintaining financial health and operational excellence. **Key Responsibilities**: - Oversee day-to-day operations, including logistics,...
-
Director of Operations for Showroom
20 hours ago
Doha, Qatar Gallery Five Trading & Contracting W.L.L. Full timeWe are urgently looking for **DIRECTOR OF OPERATIONS FOR SHOWROOM** to join our team. **QUALIFICATIONS**: - Any Nationality - Must have 7 years of experience in the same field. - Arabic Speaking is a MUST - Experience in Furniture Industry **EXPERIENCE**: **1. Sales Reports**:(Daily/Weekly/Monthly/Yearly Sales Report andProduct Performance Report. **2....
-
Assistant Director
6 hours ago
Doha, Qatar Ooredoo Group of Companies Full timeBackground Ooredoo Group’s Wholesale Roaming, wholesale and mobility function is critical in ensuring seamless customer experience for Ooredoo’s retail and business customers by providing access to international partners to deliver best quality, optimum cost, efficiency and standardisation in roaming services to and from Ooredoo Group OpCos This role is...
-
Nursing Director
6 days ago
Doha, Qatar Youffy Health Services Full time**SUMMARY**: A **Nursing Director** oversees the nursing staff and overall nursing operations of their healthcare facilities. Their duties include evaluating and directing all nursing employees, establishing goals for the nursing department, and creating and enforcing compliant healthcare policies. **The duties and responsibilities of a Director of Nursing...
-
Commercial Director
7 days ago
Doha, Qatar Hilton Full timeThe Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize...
-
Commercial Director
5 days ago
Doha, Qatar Hilton Full timeCommercial Director The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments...
-
Commercial Director
6 days ago
Doha, Qatar Hilton Full timeThe Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to...
-
Executive Director
7 hours ago
Doha, Qatar Parsons Full time**Executive Director / Project Director We are looking for a strong Executive Director to oversee our Engineering Team & Event Management subcontractors to be under one Management Team,, the Management team will provide a full turnkey solution to enable the delivery of The Event, The Executive Director deemed to be an expert in its field and should take...
-
Director of Housekeeping
2 days ago
Doha, Qatar Rosewood Hotel Group Full time**Job Description**: Press space or enter keys to toggle section visibility - OVERVIEW/BASIC FUNCTION: - Responsible for the operations of all Housekeeping and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager / Supervisor and the...
-
Executive Director of Engineering
7 hours ago
Doha, Qatar Elite Search Full timeThe property is an exceptional architectural marvel and a landmark in the city of Doha delivering service standards others talk about. Our client is a highly respected hotel operator with a collection of stunning hotels in key destinations, each unique and special in its own way. We are looking for an **Executive **Director of Engineering**, an individual...
-
HR Director
5 days ago
Doha, Qatar Premium Solutions Consultancy Full timeOne of the most prominent and leading group in Qatar is hiring! Position: HR Director Preferred Nationality: Morocco, Tunisia, Algeria HR director must work to supervise the ongoing operations and processes in the HR department to achieve target goals. Skills Required: - Communication Skills. - Strong Leadership and Managerial Skills. - Management...
-
Director of Recreation
7 hours ago
Doha, Qatar Hilton Full timeDirector of Recreation A Director of Recreation is responsible for ensuring the guest experience whilst they enjoy the Hotel's Recreational facilities, including the Pool and Spa area. As a department head, directs and works hourly employees to successfully execute all spa operations. Strives to continually improve guest satisfaction and maximize the...
-
Director of Finance
6 days ago
Doha, Qatar Hilton Full timeDirector of Finance The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management...
-
Director of Communication
5 days ago
Doha, Qatar Rosewood Hotel Group Full time**Job Description**: Press space or enter keys to toggle section visibility - VERVIEW/BASIC FUNCTION: - The role of Director of Communications is to oversee the management of all areas of marketing communication (advertising, public relations, direct marketing, and social media,) to ensure that Rosewood Doha is correctly positioned as an ultra-luxury hotel...
-
Managing Director
7 hours ago
Doha, Qatar Sovereign Group Full time**Managing Director** - Doha, Qatar- Full Time**Managing Director**: **ABOUT SOVEREIGN** With a network of 23 offices spanning Europe, Asia, Africa and the Middle East, Sovereign’s global headcount is over 600. We currently manage over 20,000 structures for a wide variety of clients - companies, entrepreneurs, private investors or ultra to high-net-worth...
-
Director of Security
2 days ago
Doha, Qatar Rosewood Hotel Group Full time**Job Description**: Press space or enter keys to toggle section visibility - OVERVIEW/BASIC FUNCTION: - To assist the Director of Rooms in managing and supervising the day-to-day Security team, to ensure the safety and well being of all guests, visitors, associates and property.RESPONSIBILITIES: - Maintain complete knowledge of and comply with all...
-
Director IT Software
5 days ago
Doha, Qatar Ooredoo Group of Companies Full timePurpose and context **Purpose**: The core purpose of this role is to Lead Group IT SW category and in doing so Lead Key Transformational Sourcing programmes e.g. Digital BSS Sourcing Strategy and Execute delivery against Ooredoo's key strategies whilst delivering significant savings. Leading the implementation of Group Strategies across all Opcos,...
-
Executive Director
7 hours ago
Doha, Qatar B-Health Services Full time**Job Summary**: - Collaborate with the board of directors to identify, create and implement strategic plans to actualize business objectives. - Identify, recruit, train and develop a talented team of employees who can lead critical departments and manage strategic business functions. - Monitor company operations and ensure employees and business practices...
-
Director of Sales
6 days ago
Doha, Qatar MINOR Hotels Full timeYou will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Director of Sales you will be involved...