Customer Service Representative
2 months ago
**Key Responsibilities**:
- **Cold Calling**: Plan and execute cold calling strategies to promote products and generate new leads.
- **Product Promotion**: Plan and participate in promotional activities to increase customer awareness of our products and services (features, specifications, processes, etc.).
- **Verification Processes**: Oversee the merchant and individual registration verification processes, including contract sign-off.
- **Complaint Resolution**: Generate complaint tickets, clarify customer complaints, and provide solutions to resolve service issues.
- **Invoice Management**: Support customers with payment processes and sales invoice preparation.
- **Customer Feedback**: Gather and analyze customer satisfaction feedback on product specifications, pricing, quality, and overall experience.
- **Post-Sales Support**: Assist customers with post-sales queries and resolve any service problems.
- **Reporting**: Prepare reports by collecting and analyzing customer data to improve service efficiency.
**Qualifications**:
- **Education**: Bachelor’s degree in a relevant field.
- **Experience**: Minimum of 3 years of experience in customer service or sales.
**Skills & Competencies**:
- **Communication Skills**: Active listening, clear speaking, and empathy.
- **Problem-Solving**: Critical thinking and resourcefulness to resolve issues quickly.
- **Interpersonal Skills**: Patience, friendliness, and creating a positive customer experience.
- **Technical Proficiency**: Knowledge of CRM systems and basic technical understanding of products/services.
- **Adaptability**: Flexibility in handling varied customer personalities and stress management.
- **Attention to Detail**: Thoroughness and follow-up on tasks to ensure complete customer satisfaction.
- **Time Management**: Ability to balance multiple tasks efficiently.
- **Conflict Resolution**: Strong negotiation and de-escalation skills.
Work Location: In person
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