Guest Experience Supervisor

2 weeks ago

Qatar Marriott International, Inc Full time

**職務編號** 23027067
**工作類別** Rooms & Guest Services Operations
**地點** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**

透過核實客人身份、付款方式，分配客房，並啟動/發放客房鑰匙，處理所有客人入住手續。根據每位客人的要求為他們設置準確的檔案。輸入「萬豪禮賞」資訊。確保房價符合市場行情，並記錄例外情況。在發放客房鑰匙之前收取擔保房費，核實/調整計費。整理和查看每日報告/日誌/應急清單。完成交班和結算報告。為客人提供路線指示和酒店資訊。滿足客人的請求，如有必要應聯繫相應的工作人員。跟進以確保滿足客人的請求。處理所有付款類型、代金券、支出和收費。結算和存放憑條。在每班開始和結束時清點和記錄收銀櫃帳目。取得手動授權並遵循所有會計程序。通知防損/安保部關於盜竊的任何一起客人報告。協助管理層培訓、評估、疏導、激勵和指導員工；樹立榜樣，並擔當公平對待之承諾/門戶開放政策流程的第一聯絡人。培養/保持積極的工作關係；支援團隊達成共同目標；傾聽並適當回應員工的問題。

遵守公司政策和程序；向經理報告事故、傷害和不安全的工作條件；完成安全培訓與認證；確保個人儀表整潔而專業；維護專有資訊的機密性；保護公司資產。歡迎和答謝客人；預期並滿足客人的服務需求；為殘障人士提供協助；感謝客人的真誠讚賞。使用清晰專業的語言與人交談；準確完整地編寫和審核文檔；採用適當的禮儀接聽電話。確保遵守品質標準。使用電腦/POS 系統輸入和查找資訊。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

在艾美酒店，我們主張幫助客人發掘每個目的地應提供的令人意想不到的迷人體驗。我們的客人是擁有好奇心和創意的大都會文化追尋者，欣賞周到、永恆的服務。我們提供特色、精緻和令人難忘的服務和體驗，激勵客人充分發掘目的地。我們正在尋找充滿好奇、富有創意和知情的人士加入我們的團隊。如果您喜歡與志同道合的客人打交道，並渴望營造意想不到的體驗，我們誠邀您與艾美酒店攜手譜寫未來的職業生涯。

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