Executive Lounge Attendant

1 month ago

Doha, Qatar Hilton Full time

An Executive Lounge Attendant comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

**What will I be doing?**

An Executive Lounge Attendant, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-out
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner

**What are we looking for?**

Executive Lounge Attendant serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in Executive Lounge in a hotel environment
- Multi-lingual

**What will it be like to work for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company.

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