Operations Supervisor

3 weeks ago

Doha, Qatar Hilton Full time

Operations Supervisor - Desert Falls Water and Adventure Waterpark

Operations Supervisor is responsible for the daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision.

**What will I be doing?**

This is a guest facing role which ensures smooth and efficient delivery of great experience for all guests who visit the water park. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending and co-ordinating on-going training and maintaining essential swimming, lifeguarding, and basic life support skills. The position also ensures the Inspection and maintaining facility cleanliness and provide excellent customer service.
- Assign and delegate tasks as required and follow-up.
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Conduct safety audits daily and record results as directed.
- Coach and discipline team members in a fair and consistent manner in order to motivate and improve performance.
- Deal with any internal or external customer requests and issues that are beyond the scope of their front-line team members.
- Instil brand values and standards to maintain quality on a daily basis.
- Liaise with other hotel departments.

**What are we looking for?**

An operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Management and/or supervisory experience within the leisure sector
- Ability to work under pressure.
- Excellent grooming standards
- Strong organizational skills
- Excellent communication and interpersonal skills
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Preferably International Lifeguard Training Program or similar program experience
- Lifeguard Experience or lifeguard instructor experience
- Previous waterpark or theme park experience
- Passion for customer service

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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