IT Technician Team Lead

2 weeks ago


Doha, Qatar Metazyber Technologies Full time

_**Technical Proficiency**:_Proficient in ITIL methodologies, experienced in leading a team of IT Helpdesk professionals, including task delegation, performance monitoring, technical supervision and mentorship with hands-on experience in ITSM tools.
- **Responsibilities**:_
- Supervising the team, provide escalated technical support and monitor performance.
- Manage the Ticketing tool by monitoring ticket queues, assignment, review metrics for performance improvement
- Ensure high levels of customer satisfaction.
- Manage administrative tasks related to the service desk.
- Creating and maintaining documentation, knowledge base articles, and standard operating procedures
- Encouraging continuous learning and professional development within the team.
- Manage the IT store team for Asset Management.
- Prepare relevant reports
- **Duration**:_3 Years Contract

**Joining Date: July 2024**
- **Experience**:_

A minimum of 8 years of experience with strong communication skills and experience in working in as Team Lead.

**Work Location
- Doha, Qatar.**
- **Language Proficiency**:_Fluent in English, Knowledge of Arabic will be an added advantage.

**Job Type**: Contract
Contract length: 36 months

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sr IT Team Lead: 8 years (preferred)

License/Certification:

- ITIL v4 (required)

**Location**:

- Doha (preferred)

Application Deadline: 16/05/2024


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