Service Crew

7 months ago

Qatar Apparel Group Full time

P

OSITION OBJECTIVE
- he position is responsible for generating sales and deliver customer service at its best.
- upport the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. K

ey Responsibilities H

ospitality and Guest Service
- rovides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
- ollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
- elivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
- nhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
- ses proper procedures to ensure the accuracy of every order for every guest.
- nsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
- aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
- romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
- istens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
- ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
- repares all products as required, following the order monitor to ensure the accuracy of every order.
- ommunicates showcase and product needs to ensure proper product availability for guests.
- egularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures
- articipates in and attends all store meetings and other related functions.
- ollows all restaurant policies, procedures and standards.
- aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
- ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
- eceives payment by cash, credit cards, vouchers or automatic debits.
- ssue receipts, refunds, or change to the customers correctly.
- ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
- aintain clean and orderly checkout areas. Health & Safety
- orks in compliance with occupational health and safety legislation.
- nows, understands and follows safe work practices and procedures.
- ses or wears personal protective equipment or clothing as required.
- eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.

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