Front Office Manager

1 week ago


Qatar Wyndham Hotels & Resorts Full time

Wyndham Hotels and Resorts is now seeking a Front Office Manager to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.

**Job Summary**:
The position is responsible for short and long term planning and day-to-day operations of the front office division. Recommend budget and manage expenses within approved budget constraints. Major areas of responsibility/management include: Front Desk, Bell Services, and concierge.

**Physical Requirements**:

- Must be able to stand or walk for extended periods of time.
- Must be able to work in a sitting position for extended periods of time.
- Must be able to reach for specific objects at short distances.
- On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend and descend ladders and stairs.
- Able to work in a fast paced environment and in stressful situations.
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
- Requires good hearing and vision.

**Fundamental Requirements**:
Revenue Management:

- Assist the general manager with developing the front desk staff on selling strategies and rate structure. Enforce policies and procedures for maximizing all revenues.
- Train staff to successfully perform selling techniques and procedures for current promotions.
- Perform front desk sales representative, night auditor, housekeeping, and maintenance duties as required by staffing levels and business demand.
- Compose departmental correspondence as needed.

Financial Results:

- Use business forecasts and budget to manage costs for assigned department(s) by scheduling labor in accordance with staffing guidelines, controlling other expenses in accordance with business demand levels, and controlling utility expenses in accordance with energy management and building operations standards.
- Develop a scheduled inventory and ordering system to assist in controlling costs.
- Protect the company’s financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s). Properly administer company policies and procedures for protecting the safety of guests and employees.

Guest Satisfaction:

- Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.
- Assist in handling difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
- Assist in responding to guest complaint letters and Guest Assistance Contact Forms and comment cards in accordance with company standards.
- Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.
- Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).

Employee Satisfaction:

- Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
- Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.
- Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.

Product Quality:

- Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
- Receive satisfactory scores for product quality as measured by Medallia, and take action to correct any deficiencies by developing and implementing a program that tracks product issues and resolutions

Developmental Assignments:

- Act as manager on duty in absence of general manager and assistant general manager.
- Complete assignments or special projects given by the general manager for the purpose of gaining additional experience.

**General Requirements**:

- Communicates clearly and effectively both orally and in writing.
- Able to be responsible for providing supervision for one or more departments.
- Able to makes recommendations or decisions that usually affect the entire unit/division.
- Able to work on routine tasks, processes, or operations in each department to set and achieve high standards of performance.
- Effectively respond to and handle situations in the event of an emergency.
- Able to read reference materials and obtain information. Prepares letters and/or reports, following policies and procedures. Abel to operate various standard office machines.
- Able to recognize when improvements of methods or procedures are needed.
- Able to establish technology solut


  • Front Office Manager

    9 hours ago


    Qatar Marriott International, Inc Full time

    **Job Number** 24067220 **Job Category** Rooms & Guest Services Operations **Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • Qatar Marriott International, Inc Full time

    **Job Number** 24099431 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...


  • Qatar Qatar Petroleum Full time

    Company QatarEnergy is an integrated national oil corporation that stands at the forefront of efforts for the long term sustainable development, utilization and monetization of oil and gas resources in the State of Qatar. In its efforts to become one of the best national energy companies in the world, QatarEnergy's activities and those of its subsidiaries...


  • Qatar Canon Full time

    As a Front Desk Coordinator, you play a vital role in front line support of Canon's innovative business. The objective of this job is to manage and oversee the day - to - day activities of the reception & assist in walk-in sales under limited supervision; will also act as primary contact for both internal and external parties on all matters relating to...


  • Qatar Malomatia Full time

    **Job Objective** To present products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. ***Job Roles and Responsibilities** - Leads and ensure customers are satisfied enough to continue doing business with their company. - Monitoring sales...

  • Duty Manager

    6 days ago


    Qatar SPHC Full time

    We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every...

  • Guest Service Manager

    4 weeks ago


    Qatar InterContinental Full time

    About Us As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...


  • Qatar Malomatia Full time

    **Job Objective** **Job Roles and Responsibilities** - Answering telephone calls in a timely manner and providing helpful accurate information to callers. - Demonstrate high level of empathy during interactions with the caller. - Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously...

  • Procurement Officer

    3 weeks ago


    Qatar Talent Pal Full time

    **Job Information**: Industry - ManagementWork Experience - 1-3 yearsCity - RiyadhState/Province - Ar RiyadCountry - Saudi ArabiaZip/Postal Code - 11564Procurement officer to oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality. The procurement officer's responsibilities include supervising staff,...

  • Restaurant Manager

    1 week ago


    Qatar MEAT AND SPICE Full time

    DUTIES AND RESPONSIBILITIES - Supervising shifts - Training new and current employees - Maximizing customer satisfaction and responding to customer complaints - Creating schedules - Tracking employee work hours and recording payroll data - Appraising staff performanceand providing feedback - Interviewing and recruiting new employees - Managing daily front -...


  • Qatar Vistas Full time

    The **Senior Relationship Officer** manages client interactions, including receiving, reviewing, and maintaining client information. This role supports the Head of Portfolio and Senior Manager in executing indirect lending activities, specifically through financing products, to facilitate the growth of small and medium-sized enterprises across Qatar. **Key...


  • Qatar Talent Hunts HR Full time

    **Responsibilities** - Manage and store vendors’ contracts and invoices - Coordinate communication between front-of-the-house and back-of-the-house staff - Prepare shift schedules - Process payroll for all restaurant staff - Supervise kitchen and wait staff and provide assistance, as needed - Keep detailed records of daily, weekly and monthly costs and...

  • Sheq Officer

    1 week ago


    Qatar Afterpay Full time

    **Company Description**: Are you looking for a career in the marine services industry? Look no further than Smit Lamnalco! We're a leading provider of safe, reliable and customised marine services to Oil, Gas and LNG terminals as well as Port operations. Our diverse fleet of approximately 160 modern vessels and over 2500 skilled crew and staff members serve...


  • Qatar Marriott International, Inc Full time

    **Job Number** 23139221 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...


  • Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**25012759 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Quality Manager

    2 weeks ago


    Qatar Marriott International, Inc Full time

    **Job Number** 24178199 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality...

  • Quality Manager

    2 days ago


    Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24185151 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality assurance...


  • Qatar Marriott International, Inc Full time

    **Job Number** 23156908 **Job Category** Rooms & Guest Services Operations **Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Marketing Manager

    1 week ago


    Qatar UMBRELLA Full time

    Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door - Deploy successful marketing campaigns and own their implementation from ideation to execution - Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event...

  • Procurement Officer

    3 weeks ago


    Qatar Talent Pal Full time

    We are hiring Procurement Officer to work under our reputed client in Qatar. **Minimum requirements**: - 5+ years of relevant experience - BIFM Certificate in Facilities Management - Bilingual (English & Arabic) - Preferably below 40 years of age - With a valid Qatar ID/ NOC & driver's license **Interested applicants**:forward the CV's through WhatsApp at...