Deputy Operations Manager

3 weeks ago

Doha, Qatar Experts Collection Solutions LLC Full time

**About Us**

**Experts Collection Solutions LLC**is a leader in the debt collection sector in Qatar, specializing in providing professional, efficient, and reliable solutions for banks and financial institutions. Our team is comprised of seasoned professionals committed to excellence, integrity, and customer satisfaction. Join us in our mission to redefine debt recovery standards and assist our clients in achieving financial stability.

**Job Summary**

**Responsibilities**:
As a **Deputy Operations Manager**, your responsibilities are as follows:

- Assist in the development and execution of operational strategies and plans to enhance business efficiency and growth.
- Ensure adherence to company policies, procedures, and industry regulations.
- Oversee the implementation of operational standards and best practices across various departments.
- Support and collaborate with the business development team to design and implement effective marketing strategies that promote the company’s scope of business.
- Support and Assist un Analyze market trends and competitor activities to identify growth opportunities.
- Work closely with the finance team to monitor budgets, manage costs, and ensure financial targets are met.
- Provide financial analysis and reporting to assist in decision-making.
- Ensure compliance with financial regulations and standards in all operations.
- Oversee IT infrastructure to ensure the smooth functioning of debt collection software and tools.
- Collaborate with CRM team/ I to identify, implement, and troubleshoot any system issues.
- Ensure data security and integrity in line with industry regulations.
- Support the development and implementation of MIS for efficient reporting and performance tracking.
- Analyze and interpret data from MIS reports to support business decisions.
- Ensure the accuracy, timeliness, and relevance of MIS data for all business and organizational requirements.
- Assist in managing cross-functional teams to meet operational goals.
- Foster a positive working environment through open communication and collaborative problem-solving.
- Ensure continuous development and training of team members.
- Ensure compliance with industry regulations and internal policies across all departments.
- Assist in identifying and mitigating operational risks to maintain business continuity.
- Conduct audits and assessments of operational activities to ensure alignment with internal and regulatory standards.
- Assist in the preparation of regular reports for senior management on operational performance.
- Monitor and analyze performance metrics to identify opportunities for process improvement.
- Undertake any additional tasks related to the role as per job requirements, ensuring alignment with company vision and strategies

**Job Requirements**:
**Education and Experience**:

- Bachelor’s degree in business administration, Finance, Marketing, or a related field (Master’s degree preferred).
- Proven experience (3-5 years) in operations management, preferably within the debt collection industry or a similar financial service-based environment.
- Strong understanding of business administration, finance, marketing, IT systems, and call center operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Proficient in using CRM system, MS Office Suite, and MIS tools.
- Strong problem-solving abilities and a customer-focused mindset.
- Knowledge of relevant laws and regulations in debt collection and finance.

**Professional Attributes**:

- High ethical standards and integrity.
- Strong attention to detail and accuracy.
- Ability to work under pressure and handle complex situations.
- Proactive and self-motivated with a strong sense of initiative.
- Commitment to confidentiality and discretion in handling sensitive information.
- Ability to foster a collaborative and respectful work environment.

**Technical Skills**:

- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent problem-solving skills and ability to make decisions under pressure.
- Solid knowledge of operational processes and best practices within the industry.
- Proficiency in project management and ability to handle multiple projects and deadlines.
- Strong analytical and financial skills, with an understanding of budget management.
- Exceptional communication and interpersonal skills, with the ability to work collaboratively.
- Advanced proficiency in MS Office Suite, particularly Excel, and operational software.

Pay: From QAR7,000.00 per month

**Experience**:

- Operations: 4 years (required)

**Language**:

- English (required)

License/Certification:

- Qatar ID (required)

Application Deadline: 10/01/2025
Expected Start Date: 15/01/2025

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