Svn 2022 140 Associate Project Officer, Case

2 weeks ago

Doha, Qatar IOM Internationale Organisation für Migration Full time

**Context**:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of

providing resettlement opportunities to thousands of refugees each year. IOM provides a range

of services and support to the USRAP including, but not limited to, case processing, migration

health assessments, cultural orientation training, organized transportation and administration of

a travel loan and collections program. The Department of Operations and Emergencies (DOE),

specifically the Resettlement and Movement Division (RMM), has the organizational

responsibility to provide direction, oversight, and guidance to IOM’s global support to all

resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support

Center (RSC) provides critical support and processing services for resettlement to the US. As

part of an MOU between IOM and the US State Department Bureau for Population Refugees

and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA).

Citizenship and Immigration Services (USCIS) officers, facilitates security and medical

screenings, provides information about arriving individuals to resettlement agencies in the US

and offers Cultural Orientation (CO) training to individuals departing for the US.

**Context**:
Under the overall supervision of the Project Manager, RSC MENA, and the direct supervision of

a Project Officer, Case Management, RSC MENA-Qatar Processing Site, the successful

**Core Functions / Responsibilities**:
1. Participate in the processing of refugee files for the USRAP. As needed, oversee team

members undertaking casework and providing support to US Citizenship and Immigration

Services (USCIS) officers on circuit rides.

2. Adhere to all security protocols and procedures and all circuit ride guidelines and procedures.

Associate Project Officers must be ready, willing, and able to travel to and work in temporary

field operations such as Doha, Qatar and to pass all security and medical clearances required to

work in locations throughout the region.

3. Develop and maintain a comprehensive understanding of all aspects of USRAP refugee file

processing following guidelines set forth by the program and adapting knowledge as guidelines

are issued or updated.

4. Conduct interviews with refugee applicants in a dignified and professional manner while

maintaining the integrity of IOM and adhering to the Code of Conduct. Record refugee

statements by writing factual, accurate case histories that capture each applicant's individual

persecution story.

5. Accurately record all biographic data and family relationships for all refugee applicants. Verify,

translate, scan, and photocopy all documents required for each refugee file for the purposes of

case preparation and/or employment verification. Complete data entry for cases that are created

in the database.

6. As required, provide support to visiting USCIS officers, including preparing and

quality-checking refugee case files, providing assistance as interviews are conducted and

completing other administrative tasks such as updating files and decisions, communicating

issues and results to the Field Team support staff, escorting refugee applicants and

rescheduling interviews.

7. As required, provide administrative support to the RSC team and management, including but

not limited to support related to the processing of family reunification cases, interpreting for

refugee interviews, escorting refugee applicants, preparing, organizing and inventorying refugee

case files and assisting with logístical support such as flight bookings, housing arrangements or

security clearances.

8. Operate under stressful working and living conditions while maintaining a collegial team

environment and productive working relationships with both colleagues and implementing

partners.

9. Ensure the data integrity of RSC MENA refugee records in the START (USRAP Processing

System) database. Utilize new tools to improve the quality of information entered into and

extracted from START.

10. Maintain and ensure the confidentiality and integrity of all RSC-related information by

implementing control procedures in line with USRAP standards of conduct and data protection

rules. Alert a Project Officer or Manager of RSC MENA-Qatar Processing Site of any

non-compliance to Standard Operating Procedures (SOPs) or codes of conduct.

11. Perform such other duties as may be assigned.

**Required Qualifications and Experience**:
Education
- Master’s degree in Social Science, International Relations, Regional Studies, or a related field

from an accredited academic institution, or
- University degree in the above fields with two years of relevant professional experience.

Experience
- Experience in USRAP, particularly in RSC casework and USCIS adjudications support

activities is preferred;
- Experience serving in hardship locations, particularly in the region, is an ad

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