Vn 2022 127 Project Officer, Communications and

2 days ago

Doha, Qatar IOM Internationale Organisation für Migration Full time

**Context**:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of

providing resettlement opportunities to 110,000 or more individuals each year. IOM provides a

range of services and support to the USRAP including, but not limited to, case processing,

migration health assessments, cultural orientation training, organized transportation and

administration of a travel loan and collections program. Some 1200 multi-disciplinary staff

members work in support of the USRAP which has an annual budget in the range of USD 340

million. The Department of Operations and Emergencies (DOE), specifically the Resettlement

and Movement Division (RMM), has the organizational responsibility to provide direction,

oversight, and guidance to IOM’s global support to all resettlement programs.

**Context**:
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support

Center (RSC) provides critical support and processing services for resettlement to the US. As

part of an MOU between IOM and the US State Department Bureau for Population Refugees

and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA).

Citizenship and Immigration Services (USCIS) officers, facilitates security and medical

screenings, provides information about arriving individuals to resettlement agencies in the US

and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Chief of Mission (COM) in Qatar, and the direct supervision

of the Project Manager, RSC MENA, and in collaboration with the relevant units at CAS and

Orientation activities for RSC MENA-Qatar Processing Site Operations.

**Core Functions / Responsibilities**:
1. Supervise daily RSC MENA-Qatar Processing Site Communications and Cultural Orientation

(CO) activities, including providing training, assigning duties, and giving feedback to staff

members on their performance on a regular basis to ensure high quality work and the accurate

completion of activities.

2. Ensure communications with program beneficiaries are accurate, efficient, timely, sensitive,

and compliant with program guidelines by monitoring incoming and outgoing communications,

reviewing templates, helping create and implement information campaigns, troubleshooting

backlogs or other communication issues. Liaise directly with program beneficiaries when

needed, including answering routine queries from and following up with high-profile, sensitive,

at-risk, and expedited cases.

3. Use reports to monitor the RSC MENA Qatar Processing Site pipeline and work with

management to take appropriate action to address relevant processing delays or backlogs

related to communications activities. As needed, assist with urgent and sensitive cases at any

stage in the pipeline to help ensure they are processed effectively and efficiently.

4. Provide technical assistance, guidance, and information on changes to workflows and

procedures to staff members in accordance with STAR, USCIS, PRM Program Announcements

and internal Standard Operating Procedures (SOPs).

5. In accordance with changes to CO activities and guidelines, regularly update RSC

MENA-Qatar Processing Site CO guidance and ensure CO staff members are fully trained on all

curriculum and country-of-resettlement updates. As needed, contribute to the development and

update of CO curriculum and instructional materials for the US, Australia, Germany,

Switzerland, and others, including new resettlement countries.

6. In coordination with RSC MENA-Qatar Processing Site colleagues and other resettlement

countries, organize the delivery of CO as needed. Regularly monitor the pipeline of cases

requiring CO classes. Periodically review both CO curriculums and ad-hoc information delivery

and troubleshoot issues that arise during CO sessions.

7. Liaise directly with resettlement countries as needed, including on the submission of regular

reports on CO activities and on the monitoring of programs in the post-arrival context. As

requested, prepare cultural profiles of migrants for resettlement service providers in various

countries.

8. Alert the Project Manager of any non-compliance to SOPs or codes of conduct by RSC staff

members.

9. In coordination with the Project Manager, liaise with other units in RSC MENA-Qatar

Processing Site and IOM, and with external partners as needed. Represent RSC MENA-Qatar

Processing Site and CO programs at meetings, including with high-level government and UN

officials. Prepare reports, briefings, background information, narratives, and statistics for internal

and external dissemination.

10. Undertake duty travel as needed to conduct activities related to monitoring and evaluation,

training, project support, project reporting, protection, communications, CO, for meetings, and to

participate in training.

11. Perform such other duties as may be assigned.

**Required Qualification

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