Vn 2022 126 Project Coordinator, Compliance
10 hours ago
**Context**:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to 110,000 or more individuals each year. IOM provides a
range of services and support to the USRAP including, but not limited to, case processing,
migration health assessments, cultural orientation training, organized transportation and
administration of a travel loan and collections program. Some 1200 multi-disciplinary staff
members work in support of the USRAP which has an annual budget in the range of USD 340
million. The Department of Operations and Emergencies (DOE), specifically the Resettlement
and Movement Division (RMM), has the organizational responsibility to provide direction,
oversight, and guidance to IOM’s global support to all resettlement programs.
**Context**:
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support
Center (RSC) provides critical support and processing services for resettlement to the US. As
part of an MOU between IOM and the US State Department Bureau for Population Refugees
and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA).
Citizenship and Immigration Services (USCIS) officers, facilitates security and medical
screenings, provides information about arriving individuals to resettlement agencies in the US
and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Chief of Mission (COM) in Qatar, and the direct supervision
of the Project Manager, RSC MENA, and in collaboration with relevant units at CAS and
and Cultural Orientation activities for RSC MENA-Qatar Processing Site Operations.
**Core Functions / Responsibilities**:
1. Provide daily management and supervision of RSC MENA-Qatar Processing Site
Compliance, Communications and Cultural Orientation (CO) activities, providing training,
assigning duties, and giving feedback to staff members on their performance on a regular basis
to ensure high quality work and the accurate completion of compliance activities.
2. In relation to monitoring and evaluation, as required, oversee the planning of monitoring and
evaluation activities, the design of monitoring and evaluation mechanisms, such as rapid
performance assessments, surveys, interview protocols and focus group topics, the
administration of surveys, interviews and focus groups, and the analysis of data. Prepare
reports and quantitative and qualitative updates for review by the Project Manager, USRAP
Monitoring Officer and USRAP Global Management Team, alerting RSC management of areas
of concern and suggesting actionable improvements.
3. In relation to training, as required, oversee training activities for RSC MENA-Qatar Processing
Site staff members, including overseeing or serving as the USRAP Training Focal Point in close
coordination with the HR-Business Partner, overseeing or leading the identification of training
needs and professional development opportunities within the RSC MENA-Qatar Processing
Site, ensuring trainings are planned, organized and administered, delivering trainings,
recommending and implementing changes to training curricula and techniques and developing
new training packages.
4. In relation to project support and reporting, as required, draft and update Standard Operating
Procedures (SOPs), prepare and develop reports, presentations, talking points, and briefings on
activities for the RSC, IOM missions, regional offices, the USRAP Global Management Team,
IOM Headquarters, RSC partners and PRM, and oversee or undertake a wide range of special
and generally independent projects serving all RSC pillars and remote processing sites, as well
as RSC management and IOM departments that are outside of, but support, RSC MENA-Qatar
Processing Site activities.
5. In relation to protection, as required, oversee activities related to at-risk persons, such as
children, the elderly, persons with disabilities, persons affected by sexual and gender-based
violence (SGBV), and lesbian, gay, bisexual, transgender and intersex (LGBTI) persons,
including identifying and reporting on at-risk cases, initiating and monitoring expedites, drafting
and updating SOPs and tools, acting as the protection liaison with partners, processing COPE
cases, providing training on interviewing at-risk persons, counselling minors, and analyzing or
completing documentation on minors.
6. In relation to fraud and malfeasance prevention, as required, monitor and track
communication about potential fraud and malfeasance, primarily through the designated RSC
RSC management and the Ethics Office at IOM Headquarters, regularly review and assess
RSC processes and policies and suggest mechanisms to mitigate risks and to prevent and
detect fraud and malfeasance, provide staff members with related training, and report regularly
to RSC management on statistics and trends.
7. Provide
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