QAt - Government Relations Officer (Aa)

5 months ago

Doha, Qatar Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities) 1

The British Embassy in Doha is part of a worldwide network that represents the UK’s political, economic, security, and consular interests overseas. We are looking for a **Government Relations Officer (GRO) **under Corporate Services Team, job grade Administrative Assistant (AA).

**British Embassy Doha**

72 of us, of many different nationalities and backgrounds, work together at the British Embassy in Doha to make the United Kingdom more prosperous and more secure, and to give consular assistance to British citizens who need their Government’s help. The Corporate Services section is at the heart of the Embassy, responsible for many operations from recruitment, IT, finance, estates management and so on.

**Foreign, Commonwealth and Development Office (FCDO)**

We pursue our national interests and project the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners.

FCDO brings together the best of Britain’s international effort and demonstrates the UK acting as a force for good in the world. We employ around 17,300 staff in our diplomatic and development offices worldwide In 280 overseas embassies and high commissions.

**Main purpose of job**:
The purpose of this role is to enable staff of the British Embassy to obtain the necessary permissions to live, work, and perform their duties and to assist the Embassy and its visitors in conducting their business in Qatar.

The role will report to the HR & Logistics Lead.

**Duties and responsibilities**:

- Dealing with Qatari authorities regarding the smooth arrival and departure of UK-based staff and Embassy VIPs/ guests.
- Receiving, recording, organising, prioritising work and updating customers on progress.
- Arranging Ministry of Foreign Affairs clearance, employment visas, health cards and Qatari IDs for staff.
- Liaising with the entities such as MoFA, Ministry of Interior (MoI), Customs, Traffic Department, and other Embassies and Consulates.
- Assisting with driving licences, alcohol licences, and vehicle registrations for diplomatic staff.
- Arranging with Customs and contractors the release of unaccompanied airfreight, heavy baggage, and cargo for UK-based staff and/ or the Embassy.
- Arranging clearances for the Diplomatic Bags.
- Obtaining visit visas for staff from other British Embassies.
- Obtaining visas from other Embassies to enable Embassy staff to carry out their duties abroad.
- Arranging meetings for Embassy officials with Qatari authorities, maintaining relationships between the Embassy and various government or official departments.
- Providing guidance about Qatar processes and procedures.
- Drafting _note verbales_ to Qatar government departments.
- Attending VVIP movements and acting as translator when required.
- Taking part in part in Embassy’s emergency planning and response to a crisis affecting UK citizens.
- The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs._

**Key behaviours**:

- **Managing a Quality Service**:

- Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- **Communicating and Influencing**:

- Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- **Making Effective Decisions**:

- Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- **Delivering at Pace**:

- Take responsibility for delivering timely and quality results with focus and drive.

**Diversity and Inclusion**:
The British Embassy Doha has a zero-tolerance approach to any form of bullying, harassment or discrimination and is fully committed to ensuring a safe and inclusive work environment for all.

We are committed to valuing diversity and to equality of opportunity. Our aim is to create and promote an environment in which all staff are treated fairly and with respect, and feel able to contribute to the best of their abilities.

Essential qualifications, skills and experience 1
- Experience of working in or dealing with the Qatari Government: Immigration, Customs, MoI, and other authorities.
- Excellent communication skills in English and Arabic, both verbal and written (to be tested at interview).
- A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external contacts, and collaborate effectively across Embassy teams.
- Excellent customer service skills. Demonstrates courtesy and consideration in dealing with internal and external contacts.
- Strong work ethic and demonstrates high level

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