Talent & Culture Manager - Raffles & Fairmont Doha

3 days ago

Doha, Qatar RAFFLES Full time

**SUMMARY OF POSITION**

To deliver strategic, added value interventions and act as a business partner to ensure the achievement of the hotel objectives.

**Summary of Responsibilities**:
Responsibilities and essential job functions include but are not limited to the following:

- To consistently provide thoughtful, caring and sincere service
- To oversee the day to day operation of the Talent & Culture Department as well as play a critical play role in the implementation of Talent & Culture strategies
- To assist the Director of Talent & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, Talent & Culture administration and colleague wellness.
- To promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun.
- To assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback
- To follow departmental policies and procedures.
- Advise on HR policy and Maldivian Employment Act that might impact on working practices to ensure compliance
- To provide administration duties required by Talent & Culture\Colleague Relations
- To provide a high level of colleague satisfaction through effective communication and execution of colleague events
- To ensure that the level of accommodation cleanliness is well maintained
- To ensure the overall health and safety of the living environment
- To follow departmental policies and procedures
- To follow all safety and sanitation policies
- To coordinate all Benefits administration
- To assist in managing any workplace accident claims and communicate to Departmental Leaders as required
- To accurately administer the employee benefit insurance premium statements and remit payment efficiently
- To report and distribute monthly Health and Safety statistics
- To inform all colleagues of changes to Benefit related policies, procedures and programs
- To ensure the privacy of colleague information by maintaining complete confidentiality
- To follow departmental policies and procedures
- To follow all safety policies
- Other duties as assigned

**GENERAL DUTIES**:
**Health and Safety**:

- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

**Confidentiality**:

- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

**To be fully conversant with**:

- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Accor Grooming of Luxury and Appearance guidelines
- Accor values and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term company marketing promotions

**Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the resort**

**Qualifications**:

- Previous experience in a similar function from a luxury hotel or resort.
- Good leadership with experience in managing a team.
- Knowledgeable in applicable labour law and legislation
- Hands on person
- Fluent in English, local language is a plus
- Excellent interpersonal skill
- Previous experience in Maldives, island or remote location
- Experienced in Fire & Life safety systems
**Physical Aspects of Position**:
Physical aspects of the position include but are not limited to the following:
**- Normal administrative office and hotel working conditions, with some local/regional travel.

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