Customer Experience Specialist

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

**Role Purpose**: The Digital Editorial Specialist is responsible for writing content in English for a leading arts and culture institution in Qatar. This role works closely with the Arabic editorial team and the Content Planning team to plan and coordinate digital content development and delivery and will research (if necessary), write and edit material...

About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

As a Senior Specialist Customer Experience Design - Onboard, you will be support in identifying, evaluating, developing, defining, and implementing service process strategies to ensure positive change and cement our position as a global leader across all cabins, setting the benchmark for excellence in the industry. Contribute to achieving the highest level...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

**Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...

**About the role** As a Business Support Specialist, you will be supporting the Planning and Business Solutions Department under Customer Experience in supervising and executing the annual & monthly renumeration process, career progression and other business support functions related to cabin crew members and ensure seamless administrative support is...

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

**About the Role** The QHSE Specialist is responsible for providing proactive leadership and instruction in the area of quality, health, safety (both people and food), and environment (QHSE) to the hub and outstation lounges and Al Maha Services in line with QR Group Safety and Security Department and Aeropolitical and Corporate Affairs Department. He/she...

**Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of...

we are looking for customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. **Customer Service Specialist Responsibilities**: - Immediately escalating...

About the role Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of...

Research and design of Qatar Airways specific training curriculum for all courses which includes adding updates to existing content. - Develop content and assessments that meet company standards - Collaborate with other Curriculum Product Innovation team members to seek out and design innovative work. - Act as Subject Matter Expert on any major Curriculum...

Customer Relations Specialist - Ocean Freight Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then...

**About the role**: As Customer Service Improvement Specialist, you will be responsible for helping us achieve this ambition: - Responsible to gather intelligence to customer behaviours and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

You will manage and develop comprehensive commercial, Cabin Crew, and customer experience training strategies in order to achieve corporate training and development goals. You will also manage resources in terms of time, product, and people to deliver world-class training programmes. In addition to the above, other key responsibilities include: - Supervise...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...