Customer Experience Specialist

4 weeks ago

Doha, Qatar Tesla Full time

Tesla participates in the E-Verify Program

What to Expect
- As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
- You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy
- Valid UAE Driving License

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • Customer Experience Specialist

    4 weeks ago

    Doha, Qatar Premium Solutions Consultancy Full time

    We are looking for a Customer Experience Specialist to join a Dance, Music and Arts training and Events Facility. The Customer Experience Specialist (CX Specialist) develops and implements sales strategy, new business/membership/client development, retention of clients/members, negotiation of contracts, and identification of entrepreneurial enterprises...

  • Customer Experience Specialist

    2 weeks ago

    Doha, Qatar Metazyber Technologies Full time

    **Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

  • Customer Experience Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tesla Full time

    Tesla participates in the E-Verify ProgramWhat to Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our...

  • Customer Experience Quality Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...

  • Customer Experience Quality Specialist

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...

  • Customer Experience Quality Specialist

    1 month ago

    Doha, Qatar Qatar Airways Full time

    About the role Welcome to a world where ambitions fly high! We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design...

  • Customer Experience Analyst

    1 month ago

    Doha, Qatar Qatar Airways Full time

    About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

  • Customer Experience Quality Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards,...

  • Customer Experience Quality Specialist

    1 month ago

    Doha, Qatar QATAR Airways Full time

    • Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. • Responsible for understanding current customer proposition, feedback, industry...

  • Customer Experience Quality Specialist

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

  • Customer Experience Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the endtoend value chain to fortifying a true ecommerce experience to the launch of digital freight marketplaces and much more. At Qatar Airways Cargo we recently launched our VISION 2027 Roadmap as part of The Next Generation...

  • Customer Relations Specialist

    2 weeks ago

    Doha, Qatar DHL Full time

    **Customer Relations Specialist** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time...

  • Customer Experience Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role The airfreight industry landscape is entering an accelerated phase ofchange and transformation. From digitalising the endtoend valuechain to fortifying a true ecommerce experience to the launch ofdigital freight marketplaces and much more. At Qatar Airways Cargowe recently launched our VISION 2027 Roadmap as part of The NextGeneration...

  • Customer Experience Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

  • Customer Support Specialist

    2 weeks ago

    Doha, Qatar ABB Full time

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...

  • Customer Relations Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar DHL Full time

    Customer Relations SpecialistWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and...

  • Customer Experience

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar.The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance Indicators,...

  • Customer Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Customer Support Specialist:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...

  • Customer Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Customer Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive sustainable future. At ABB we have the clear goal of driving diversity and inclusion across all dimensions. Together we are embarking on a journey where each and every one of us...

  • Manager Customer Experience Design

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR's products and services across the customer journey. Drive transformation and convergence of physical journeys with...