Customer Experience Manager, QAtar

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

About the Role To efficiently manage and direct Customer Experience operations and ground handling activities while on duty with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found, Trolley Management and any other service as directed by QAS Management. Support, monitor and control ground handling service delivery to maintain high...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

Begin your journey as Qatar Airways Cabin Crew, our ambassadors to the world. As our global network continues to expand, we have exciting opportunities for talented individuals to join our award-winning Cabin Crew team. We are in search of highly motivated talent to deliver our legendary hospitality and world-class service, creating memorable customer...

**About the role** Responsible for supporting the line manager in identifying and capturing business objectives related to Customer Experience projects as well as business processes improvements pertaining to Customer Journey. Also, responsible to assist line manager in the business process analysis and Customer Experience quality enhancements. Responsible...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. As a Content Management Officer, you will be responsible for the maintenance and the day to day support of preparing and publishing content to the Contact Center Knowledge base build on Sharepoint. In additional to writing, you will be editing...

As a Senior Specialist Customer Experience Design - Onboard, you will be support in identifying, evaluating, developing, defining, and implementing service process strategies to ensure positive change and cement our position as a global leader across all cabins, setting the benchmark for excellence in the industry. Contribute to achieving the highest level...

**The job** 1. **Lead and manage the customer service team to deliver exceptional experiences at every touchpoint.** Oversee the customer service operations to ensure every member interaction, from initial inquiries to ongoing support, is positive, personalized, and aligned with Virgin Active’s service standards. This role is pivotal in fostering a...

**About the role** As the Customer Research Manager within the Digital Commerce team, you will be responsible to serve as SME in enhancing organization's understanding of its customers and translate this knowledge into strategies that improve overall customer experience. Responsible to lead Research and Customer Success Teams in gathering, analyzing, and...

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

Job Purpose Summary: The incumbent will be primarily responsible for managing and responding to customer support issues and concerns and provide efficient, effective and well-controlled service. Essential Duties & Responsibilities by Dimensions: **A. Shareholder & Financial**: - Achieve Key Performance Indicators (KPIs) like average time taken to resolve...

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

As Customer Care Duty Manager within Qatar Aircraft Catering Company, you will be responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. You will contribute towards and...

Hiring “**Event & Promotions Executive”** for our reputed Shopping Mall in Qatar. **Salary Offered: 7000 QAR - 8000 QAR per month (Salary will be based on your interview performance)** **Vertical: Shopping Mall** **Qualifications, Mandatory to have the below**: 1. Should possess atleast **4+ year of experience in event planning, promotions management,...