Customer Experience Manager, QAtar

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

About the role The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

About the role Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of...

About the role We are hiring for your skills to own the Personalization function within the Commercial & Digital Department. Your role would be focused on driving and developing Personalised Customer Experience across our Digital and Loyalty touchpoints. You will drive capabilities across Customer Segmentation, Customer Activity and Churn, Customer Journey,...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

About the Role To efficiently manage and direct Customer Experience operations and ground handling activities while on duty with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found, Trolley Management and any other service as directed by QAS Management. Support, monitor and control ground handling service delivery to maintain high...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

**About the role** We are recruiting for Business Change Manager for Customer Contact Centre based in Doha, Qatar. The Business Change manager will be a key role and will be responsible for delivering the key transformational initiatives and focus on changes to business and customer experience processes, system and technology. **Your specific...

**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

About the role Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

**About the role** We are currently recruiting for Customer Services Delivery Manager (Premium Services) for Customer Contact Centre in Doha. The role is responsible for the efficient and cost-effective management of all daily operational activities related to Doha Customer Services team. It ensures the highest service level for all the customer...

You will manage and develop comprehensive commercial, Cabin Crew, and customer experience training strategies in order to achieve corporate training and development goals. You will also manage resources in terms of time, product, and people to deliver world-class training programmes. In addition to the above, other key responsibilities include: - Supervise...

**About your job** As Food and Beverage Manager, you will organise, manage and control the customer experience in the restaurants and dining areas in the lounge. This includes staff allocations, performance and food and beverage (F&B) operations as per the established strategy, standards and business plan for the financial year, in order to ensure a 5-star...

**About your job** As Food and Beverage Manager, you will organise, manage and control the customer experience in the restaurants and dining areas in the lounge. This includes staff allocations, performance and food and beverage (F&B) operations as per the established strategy, standards and business plan for the financial year, in order to ensure a 5-star...

About the role: We are currently recruiting for Content Management Specialist for Customer Contact Centre in Doha. As a Content Management Specialist, your primary responsibility is to manage and update Contact Centre Knowledge Management system and encourage correct and widespread usage of the knowledge base. Support all of Contact Centre operations by...

You will manage and develop comprehensive commercial, in-flight service, and Cabin Crew training strategies in order to achieve corporate training and development goals through implementation of innovative and effective learning methods and technology. You will manage resources in terms of time, product, and people in order to deliver world class training...

**About the role** Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food & beverage strategy. Also, responsible for overseeing daily operations in all HIA QR Lounges, ensuring standards and procedures are followed, a safe work...