Customer Experience- Business Change Manager

**About the role** We are recruiting for Transformation and Change Manager for Customer Contact Centre based in Doha, Qatar. The Transformation and Change manager will be a key role and will be responsible for delivering the key transformational initiatives and focus on changes to business and customer experience processes, system and technology. **Your...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

About the role Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of...

About the role The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**About the role** We are hiring for your skills to focus on the people side of change and deliver impactful change solutions across HR Division and the Qatar Airways Group. Work with HR Project Management Office and HR Management to drive faster adoption, higher ultimate utilization and proficiency with systems, processes and technology changes that impact...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

Background Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group’s ESS transformation programme must therefore ensure the successful...

Roles & Responsibilities - Develop and maintain the change control process, ensuring that all changes to IT systems are assessed, approved, and implemented in a controlled manner. - Define and enforce change management policies, procedures, and guidelines to ensure compliance with regulatory and industry standards. - Collaborate with project managers and IT...

**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...

The Manager HIA Lounges is responsible for the planning and organization of all features within the HIA Lounges; the responsibilities entail planning, management and delivery of a variety of food and beverages services as well as catering to front of house operations within the lounges. The role will monitor customer service levels and sales through regular...

**About the role** We are currently recruiting for Customer Services Delivery Manager (Premium Services) for Customer Contact Centre in Doha. The role is responsible for the efficient and cost-effective management of all daily operational activities related to Doha Customer Services team. It ensures the highest service level for all the customer...

**About the role** We are recruiting for Product Manager for Customer Contact Centre based in Doha, Qatar. **Your specific responsibilities include**: - Owns the development of the product roadmap by being passionate about user pain points and defining the strategy and initiatives to solve for those pain points. - Continuously analyses customer...

Category: Oil and Gas Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha We are looking for a **CPP Commissioning ICSS/Instrument Lead** for one of our clients with the following details: **Start date: 01-DEC-2024** **End Date: 31-MAY-2025** **Location: Doha** **Work status: Resident, Single** ACTIVITIES **Governance and Process...

**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

About the role We are hiring for your skills to own the Personalization function within the Commercial & Digital Department. Your role would be focused on driving and developing Personalised Customer Experience across our Digital and Loyalty touchpoints. You will drive capabilities across Customer Segmentation, Customer Activity and Churn, Customer Journey,...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**About the role** As a Business Support Specialist, you will be supporting the Planning and Business Solutions Department under Customer Experience in supervising and executing the annual & monthly renumeration process, career progression and other business support functions related to cabin crew members and ensure seamless administrative support is...

About the Role To efficiently manage and direct Customer Experience operations and ground handling activities while on duty with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found, Trolley Management and any other service as directed by QAS Management. Support, monitor and control ground handling service delivery to maintain high...