Customer Service Representative

4 weeks ago

Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up. Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.

**What you will do**:

- Achieve monthly sales target for new rental sales and existing rental extensions.
- Follow up existing customers for rental contract extensions and secure payment for these. Ensure vehicles are returned on time and actioned appropriately for those being off-hired.
- Handle new inbound and outbound sales enquiries as required
- Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently.
- Ensure compliance of rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.
- Ensure accuracy of documentation and system entry to achieve zero-error records.
- Support rental sales supervisor to follow up customers for overdue payments as required.
- Ensure accurate information is taken from customers and recorded for marketing purposes

**Required Skills to be successful**:
Job-Specific Skills: PC literate with strong MS Office skills, Strong admin skills, Understanding of vehicle rental will be an advantage.
Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.

**What equips you for the role**:
Bachelor’s degree/University degree or equivalent experience

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

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