Service Operations Manager

7 days ago


Doha, Qatar Itineris Full time

**Role Summary**:
Service Operations Managers manage the teams responsible for the Service, Repairs & Modernizations. They coordinate all aspects of service operations for support teams to ensure their best performance providing an excellent service to satisfy customers expectations.
**Location**: Doha, Qatar
**Supervising**: 6 Teams of Technicians and 2 Engineers
**Primary Duties & Responsibilities**:

- Ensure all operations are carried out safely in an appropriate manner;
- Manage, coach and train the maintenance and repair supervisors;
- Meet with customers to ensure obligations and expectations are achieved;
- Direct the performance of field maintenance and contractual service operations;
- Improve efficiencies and maintain high quality services;
- Provide technical support;
- Manage labor and resources within budget;
- Adhere to all health and safety rules of the company.
**Skills & Qualifications**:

- Bachelor’s Degree in a related field;
- 8+ years of Service Operations Experience in the Elevator Industry is a **must**;
- Excellent Organization, Communication and Client Management skills;
- Strong Leadership skills, highly team-oriented;
- Self-motivated capable of managing many key projects simultaneously;
- High computer and technology skills, business acumen and a passion for customer service.
- Languages: English is a **must**; Arabic is **highly preferred**.



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