Service Operations Manager

1 week ago


Doha, Qatar Endress+Hauser (Qatar) L.L.C. Full time

**Summary**:
**We are looking for a Service Operation Manager to drive the growth of service business, train and lead the team to achieve a **meaningful, measurable and agreed goals and objectives for **the service function within the assigned region of responsibility, by developing plans to expand the business as well as make the most efficient use of resources in the pursuit of customer service.**:
**Role + Responsabilities**
- Leads by setting examples and ensures that own behavior and actions are in line with the E+H Spirit and brand values: excellence, commitment, friendliness and sustainability.
- Consultancy and sales of Added Value Services and Service concepts.
- Strategic creation and enhancement of customer relationships as well as acquisition of new customers.
- Conquering additional market potential to enhance sales of Endress+Hauser Qatar.
- Presentations internally and externally and training of customers.
- Creation of As-is and To-be analyses for Added Value Services.
- Close cooperation with internal sales, with the service department and with other external sales colleagues.
- Identification of plant life cycle service business opportunities and service grids.
- Established dialogue and relation with customers for the exchange of information to improve specific company requirements for installed data base.
- Developing pipeline with the customer based on service requirements.
- Interfacing with clients (OEM’s, Consultants, Contractors, End users etc.) for understanding their requirements & suggesting the most viable service solution. Cultivating relations with them for customer retention & securing repeat service business.
- Developing data base for currently installed solutions at various process sectors including the life cycle.
- Engage in negotiations and contract management. Formulating long term / short term strategic plans to enhance marketing and sales operations.
- Assisting in formulating business plans in consultation with the General Manager for organizational development for E+H products (Automation, Instrumentation etc.)
- Market penetration, identifying white spots and increasing coverage in Control System & Instrumentation (Process parameters includes Pressure, Flow, Temperature, Level, Analyzers etc.)
- Ensure the implementation and achievement of agreed Service Targets with superior.
- Creation, monitoring and review the progress reports.
- Resource allocation, holiday, and travel planning.
- Establishment, planning and control of department budget.
- Leadership decision.

**Qualification + Profile**
- Bachelor of Engineering, plus 5 years experiance. Or at least 10 years of combined relevant experience, education, and trainings.
- Knowledge of instrumentation and process automation.
- Strong technical competencies.
- 1-3 years of leadership experience.
- Commercial knowledge or know how in Business Administration.
- Experience with MS Word, MS Excel, MS PowerPoint necessary.
- Experience with SAP, SFDC is appreciated.
- Willingness to travel.

**Benifits + Perks**
- The security of working for an international family-owned company.
- A wide range of development opportunities.
- Comperhensive beniefit package.
- A broad range of options to balance family and working life.


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