Helpdesk IT Services

**Job Overview**: As a Helpdesk/Service Desk Analyst, you will specialize in overseeing and governing IT helpdesk and service desk operations. Your primary focus is on optimizing workflows, setting and enforcing operational standards, and ensuring the efficient and effective delivery of support services to meet organizational IT governance objectives. You...

_Essential Qualifications:_ - 3+ years of experience of managing comparable helpdesk operations in GCC region. - Masters, Bachelor, or Diploma holder - Must be a Native Arab speaker. - Experience in a wide range of software packages including MS Office. - Good understanding and knowledge of both FM Hard and Soft Services - Good analytical skills and...

We are looking for **Help desk Officer.** Help desk officers respond to help desk calls and provide timely solutions to problems related to computer hardware and software. **Responsibilities**: - Communicate effectively to gather appropriate information regarding computer related problems - Provides answers to clients by identifying problems, researching...

**Nair Systems **is currently looking for **IT Helpdesk and Endpoint Technician **for our **Qatar o**perations with the following terms & conditions. **Required education and prior experience**: - Mandatory: B.Sc. in Computer Science, Information Technology or Similar field - Mandatory: 2+ years’ experience working with Microsoft Client and server...

Handle customer complaint regarding breakdown issues - Coordinating with the in-house and external technical support team for the outstanding/new complaints - Record tenant and system fault requests on Concept Evolution CAFM system accurately - Ensure CAFM system effectively manages and stores appropriate contract data **Job Requirement** - Hold a...

**Helpdesk Operator** - Responding to and dealing with technical queries - Proactively providing customer service to clients - Assisting with installation and configuration of computer systems - Upgrading and replacing network hardware - Troubleshooting computer problems - Researching questions using available information resources **Job Types**: Full-time,...

**Helpdesk Operator** **Job Description**: - **Receive end-user calls at the centralized IS Call Center.**: - **Allocate IS Helpdesk Service Request tickets, Support tickets and/or Project tickets to the appropriate IS staff based on the nature of the ticket.**: - **Provide first line support to end-users on the phone to resolve issues quickly.**: -...

**Requirements** - Experience with call center / helpdesk coordinator - With knowledge about CAFM - Can read and write Arabic **Job Types**: Full-time, Permanent Application Question(s): - attached your updated CV and answer the pre-screening questions - Mobile # - Are you currently working? **Language**: - and write Arabic? (required)

We are looking to hire a dynamic CAFM Helpdesk Coordinator (Arabic bilingual Women) preferred to join our respected organization. - The CAFM Helpdesk Coordinator shall be of a supervisory level or above and shall meet the following criteria: - Experience in a wide range of software packages including Microsoft Office - Good understanding and knowledge of...

Should have at least 3 years experience : Helpdesk, Customer service, Call center, admin... - Good Arabic & English communication skills - Diploma in any discipline **Job Types**: Full-time, Permanent **Salary**: QAR2,700.00 - QAR3,450.00 per month **Experience**: - Helpdesk, Customer Service, Admin, Call Center..: 3 years (preferred) **Language**: -...

Diploma or equivalent 3+ years’ experience in a CCC or Helpdesk operation in a similar role in the GCC region. Strong CAEMS/CAFM operational knowledge including mobile Experience in a wide range of software packages including Microsoft Office. Good understanding and knowledge of FM services. Good analytical skills and presentation skills. Good...

Knowledge of MEP, ELV systems is highly preferred - Attend phone calls, receive complaints and action as per the procedures - Resolve helpdesk service calls using documented procedures. - Develop and manage internal and external support documentation. **Job Types**: Full-time, Permanent **Salary**: QAR3,000.00 - QAR5,000.00 per month **Language**: -...

Support Desktop PCs, Telephone systems, Wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop Infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. - Documentation of tickets are to be updated completely and correctly. - Identify potential...

_**KINDLY APPLY ONLY IF YOU POSSESS REQUIRED EXPERIENCE IN PREFERRED MARKETS.**_ **Be part of an extraordinary story, we are committed to solve the world’s biggest challenges.** **IT support helpdesk**: An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve...

Charterhouse is working with a well-established, reputable financial institute based in the heart of Doha who is looking to hire an IT Services Analyst to be part of their IT Department, delivering IT support and troubleshooting to all end users. This position reports directly to the IT Helpdesk Manager. **About the role** **About you** In order to be...

**About You** You will manage end to end IT Service Delivery for QR group and subsidiaries with an aim for continuous improvement in IT Support Services. You will lead IT Helpdesk & End User Services teams to provide efficient Level 1 & Level 2 support services to Business. You will be responsible for analysing ticket trends and introducing new measures and...

We are looking IT Service Desk/Help Desk engineer for Qatar location. Experience: 4+ Yrs Should have experience in helpdesk activities. Pay: QAR7,000.00 - QAR8,000.00 per month **Experience**: - IT Service Desk/Help Desk: 3 years (preferred) **Language**: - Arabic (preferred)

Establish and enforce Help Desk service levels agreements in consultation with end users to establish problem resolution expectations and timeframes. Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Plan and conduct...

**Job Summary**: The Helpdesk Operator is responsible for providing first-line technical support to end-users by responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to troubleshoot a variety of technical problems. **Key...

**Job description** **Helpdesk operator** - Salary: 4000 / Month - Location: West bay, Qatar Energy - Experience required: Min 2 Yearsin the same field - Jobresponsibilities: - Duration : 2 Months (Extendable) - Duty : 8hrs/6days - Answering the calls - Preparing reports - Dispatching the manpower to the projects based on the requirements - Knowledge of MS...