Helpdesk Officer
1 week ago
We are looking for **Help desk Officer.** Help desk officers respond to help desk calls and provide timely solutions to problems related to computer hardware and software.
**Responsibilities**:
- Communicate effectively to gather appropriate information regarding computer related problems
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Make timely decisions about the most efficient solutions to issues
- Coordinate with internal departments and external service providers to ensure solutions
- Install, format and maintain desktop and laptop computers
- Run repairs and replacements on computer hardware
- Set up, test and troubleshoot local and remote wireless access and network connectivity
**Qualifications**:
- **Minimum 2 years experience as Help Desk Officer**:
- Excellent Customer Service Skills
- Written and Verbal English communication
- Problem solving
- LAN knowledge
- Operating systems
- Phone skills
- Customer service
Application Question(s):
- Are you currently residing in Qatar?
**Experience**:
- Helpdesk Officer: 2 years (required)
**Language**:
- English (required)
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